E-commerce Operations Lead (Singapore & Indonesia)

Honor Technology (Malaysia) Shd Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce firm seeks an E-commerce Operations Manager in Kuala Lumpur to enhance operational infrastructure across Singapore and Indonesia. The role involves managing e-commerce models, monitoring performance metrics, and providing solutions for operational challenges. Ideal candidates will have 4–6 years of relevant experience, strong analytical skills, and familiarity with major e-commerce platforms. Fluency in English, with additional languages preferred, is essential. This position offers opportunities for regional travel and a dynamic work environment.

Qualifications

• Minimum 4–6 years’ experience in e-commerce operations or marketplace/platform operations.
• Experience with Lazada, Shopee, Tokopedia, TikTok Shop.
• Fluent in English; Bahasa Indonesia, Malay and/or Mandarin preferred.

Responsibilities

• Lead the design and implementation of the e-commerce operations model.
• Monitor daily traffic, conversion funnels, and platform health metrics.
• Train and mentor local operations team.

Skills

E-commerce operations management

Traffic monitoring

Analytical skills

Project management

Education

Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics or related field

Tools

Looker

Tableau

Power BI

Job description

A leading e-commerce firm seeks an E-commerce Operations Manager in Kuala Lumpur to enhance operational infrastructure across Singapore and Indonesia. The role involves managing e-commerce models, monitoring performance metrics, and providing solutions for operational challenges. Ideal candidates will have 4–6 years of relevant experience, strong analytical skills, and familiarity with major e-commerce platforms. Fluency in English, with additional languages preferred, is essential. This position offers opportunities for regional travel and a dynamic work environment.