E-Commerce Operation Executive (Store)

Hebe Beauty Style Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce firm is seeking an individual to manage product listings across platforms such as Shopee, Lazada, and TikTok, while also processing customer orders and ensuring stock accuracy. The ideal candidate should have 1-2 years of relevant experience, familiarity with e-commerce platforms, and strong communication skills in Mandarin, Malay, and English. This position supports customer service and collaborates with various internal teams to enhance operational efficiency.

Qualifications

• 1-2 years of experience or relevant experience in e-commerce.
• Familiarity with e-commerce platforms and basic data analysis.
• Proficiency in Mandarin, Malay, and English.

Responsibilities

• Create, update, and maintain product listings on e-commerce platforms.
• Process customer orders and ensure timely fulfillment.
• Monitor and update product stock levels.
• Assist in customer service and handle inquiries.

Skills

Good communication skills

Ability to multi-task

Excellent interpersonal skills

Team player

Education

Diploma / Degree in Ecommerce, Business, Data Analysis or related fields

Job description

Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).

Process customer orders, ensuring timely and accurate fulfillment.

Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.

Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.

Collaborate with the marketing team to support promotions, campaigns, and product launches.

Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.

Support the creation and analysis of sales performance reports and metrics.

Identify and elevate any operational issues to senior management for timely resolution.

Assist in improving internal processes to optimize efficiency and productivity.

Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.

Any other tasks and projects as assigned by the superior/Company.

Job Requirements:

Minimum 1- 2 years’ experience or have relevant experience are encouraged to apply.

Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.

Familiarity with e-commerce platforms and basic data analysis.

Good communication skills and a team player.

Excellent interpersonal skills, with the ability to collaborate with other departments.

Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.

Good proficiency in Mandarin, Malay and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Unlock job insights

Your application will include the following questions:

• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?