E-Commerce Operation Executive & Customer Service

Serdang Motorcycle; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading motorcycle accessories company in Malaysia is looking for an E-Commerce Operation Executive & Customer Service representative. The role involves addressing customer inquiries, managing orders, and analysing e-commerce data to improve operations. Fresh graduates with a Diploma in Business Administration or related fields are encouraged to apply. Ideal candidates will be self-motivated, able to multitask, and proficient in both Bahasa Malaysia and English. The company offers a dynamic work environment with potential career advancement and comprehensive benefits.

Benefits

EPF / SOCSO / PCB

Annual Leave

Medical and Hospitalisation Leave

Annual Bonus

Allowance Provided

Performance Bonus

Qualifications

• Fresh graduates are welcome to apply.
• Ability to multitask and prioritize.
• Positive, self-directed, and responsible.

Responsibilities

• Address customer inquiries regarding orders and deliveries.
• Manage return and refund cases from marketplaces.
• Monitor and manage inventory levels.
• Analyse e-commerce data to inform improvements.
• Generate reports on e-commerce performance.
• Identify opportunities for process improvement.
• Provide support for miscellaneous tasks.

Skills

Multitasking

Self-motivated

Knowledge in motorcycle field

Bahasa Malaysia proficiency

English proficiency

Familiarity with online platforms

Team player

Education

Diploma in Business Administration or related field

Job description

E-Commerce Operation Executive & Customer Service

Basic + Incentive + Bonus

Leading Riding Gears and Motorcycle Accessories O2O Company

Located in Seri Kembangan, Selangor

Job Highlights

• Energetic & Friendly Working Culture
• Potential Career Advancement Opportunity
• Basic + Incentive + Bonus
• Leading Riding Gears and Motorcycle Accessories O2O Company
• Located in Seri Kembangan, Selangor

Requirements

• Fresh graduates are welcome to apply.
• Diploma in Business Administration or related field, or equivalent.
• Ability to multitask and prioritize.
• Self‑motivated, positive, self‑directed, and responsible.
• Knowledge in the motorcycle field is an added advantage.
• Proficient in Bahasa Malaysia and English.
• Familiarity with online platforms such as Lazada, Shopee, TikTok, Facebook, Instagram, etc.
• Team player, hardworking, willing to learn and take on challenges.

Responsibilities

• Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
• Manage return and refund cases from marketplaces (Shopee & Tiktok), communicate with buyers, investigate returned parcels, and make decisions that minimize negative impacts.
• Monitor and manage inventory levels, conduct sales forecasting, and prepare restock lists.
• Analyse e‑commerce data, including sales trends, customer behavior, and website traffic, to inform improvements.
• Generate and analyse reports on e‑commerce performance, presenting findings and recommendations to management.
• Identify opportunities for process improvement and efficiency gains, implementing changes to enhance overall operations.
• Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.

Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Allowance Provided
• Performance Bonus