E-Commerce Manager

Mandarin Oriental Hotel Group Limited; Desaru; On-site; MYR 70,000 - 95,000; Full time

Job summary

A luxury hotel and resort in Desaru is seeking an experienced E-Commerce Manager to oversee online business channels. The role involves developing e-commerce strategies, enhancing the digital customer journey, and managing distribution platforms. Ideal candidates will have 3-5 years of e-commerce experience in hospitality, strong analytical skills, and proficiency with relevant technologies. This position offers a comprehensive development program and health benefits.

Benefits

Learning and development programs

MOstay benefits for colleagues

Health and wellness programs

Qualifications

• Minimum 3–5 years of experience in e-commerce management, preferably in hospitality or travel.
• Strong understanding of online distribution, digital marketing, and revenue management.
• Proficiency with channel managers and e-commerce tools.

Responsibilities

• Develop and execute e-commerce strategies to achieve revenue targets.
• Manage hotel online distribution channels, including OTAs and brand website.
• Track and analyze key e-commerce metrics for performance improvement.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor’s Degree in E-Commerce, Marketing, Business Administration, or related field

Tools

Google Analytics

Booking engines

PMS/CRS systems

OTA extranets

Job description

The Sirēya Desaru Coast is looking for an E-Commerce to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

We are looking for a results-driven E-Commerce Manager to oversee and grow the hotel’s/resort’s online business channels. The role is responsible for developing and implementing e-commerce strategies to maximize online revenue, manage distribution platforms, enhance the digital customer journey, and ensure strong brand presence across all online platforms.

As E-Commerce Manager, you will be responsible for the following duties:

E-Commerce Strategy & Management

• Develop and execute e-commerce strategies to achieve revenue targets and maximize online bookings.
• Manage all hotel/resort online distribution channels, including the brand website, OTAs (Online Travel Agencies), and other third-party platforms.
• Monitor and analyze online sales performance, market trends, and competitor activities to optimize strategies.
• Ensure rate parity and effective channel management across all platforms.

Digital Presence & Marketing Integration

• Work closely with the Marketing team to develop digital campaigns that drive traffic and conversion.
• Optimize website content, user experience (UX), and booking flow to improve customer engagement and conversion rates.
• Coordinate SEO/SEM strategies and digital advertising campaigns to increase visibility.
• Collaborate with the Graphic Designer/Content Creator for promotional materials, landing pages, and social media content that supports e-commerce.

Data Analysis & Reporting

• Track, analyze, and report on key e-commerce metrics such as revenue, conversion rates, ROI, and customer acquisition costs.
• Provide regular insights and recommendations to management for continuous improvement.

Partnerships & Technology

• Manage relationships with OTAs, GDS, metasearch engines, and technology vendors.
• Keep updated with e-commerce trends, hospitality tech innovations, and digital best practices.
• Oversee online promotions, loyalty programs, and special packages to drive bookings.

As E-Commerce Manager, we expect from you:

• Bachelor’s Degree in E-Commerce, Marketing, Business Administration, Hospitality, or a related field.
• Minimum 3–5 years of experience in e-commerce management, preferably within the hospitality or travel industry.
• Strong understanding of online distribution, digital marketing, and revenue management.
• Proficiency with booking engines, channel managers, PMS/CRS systems, and OTA extranets.
• Solid knowledge of SEO, SEM, Google Analytics, and digital advertising.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?