E-commerce Executive Assistant Cum Warehouse Support

SmartB Solutions; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce firm in Malaysia seeks an E-commerce Executive Assistant Cum Warehouse Support to manage day-to-day operations, balancing warehouse responsibilities and e-commerce tasks. The ideal candidate should have at least 1-2 years of experience in warehouse operations or e-commerce support, strong organizational skills, and proficiency in MS Office. Responsibilities include overseeing inventory management, order fulfillment, and customer support, ensuring efficiency across all operations. Benefits include annual leave and medical support.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Qualifications

• 1–2 years of experience in warehouse operations or e-commerce support preferred.
• Attention to detail is essential for accuracy in tasks.
• Ability to manage multitasking in both administrative and warehouse responsibilities.

Responsibilities

• Manage order fulfillment and logistics for a smooth distribution process.
• Oversee inventory management, ensuring accurate stock levels.
• Handle customer inquiries and support for an optimal service experience.

Skills

Warehouse operations experience

Familiarity with e-commerce platforms

Strong organizational skills

Proficiency in MS Office Suite

Excellent communication skills

Proactive problem-solving

Tools

Inventory management tools

Job description

E-commerce Executive Assistant Cum Warehouse Support

Overview: You will be responsible for managing the day-to-day operations of the e-commerce platform while overseeing warehouse activities to ensure smooth order fulfillment. This dual-role position requires balancing administrative and digital commerce tasks with hands-on warehouse responsibilities. Approximately 70% of your role will focus on warehouse operations—including inventory management, order fulfillment, and logistics optimization—while 30% will involve e-commerce support, such as platform management, customer service, and performance reporting. By ensuring efficiency in both areas, you will directly contribute to customer satisfaction and operational success.

Requirements & Skills

• 1–2 years of experience in warehouse operations, logistics, or e-commerce support preferred
• Familiarity with e-commerce platforms
• Strong organizational and multitasking skills with attention to detail
• Proficiency in MS Office Suite (Excel, Word, PowerPoint); knowledge of inventory management tools is a plus
• Excellent communication and interpersonal skills for vendor, customer, and team interactions
• Ability to balance administrative tasks with hands-on warehouse responsibilities
• Proactive problem-solving mindset and adaptability in fast-paced environments

Key Responsibilities

Warehouse Operations (70%)

• Order Fulfillment: Manage picking, packing, and shipping processes, ensuring accuracy and efficiency.
• Inventory Management: Oversee stock control activities, including cycle counts, audits, and warehouse organization.
• Shipping Coordination: Ensure all outgoing shipments are properly labeled, packed, and dispatched according to company standards.
• Warehouse Maintenance: Maintain a clean, organized, and safe warehouse environment, adhering to health and safety regulations.
• Logistics Optimization: Collaborate with the Warehouse & Logistics Manager to identify and implement process improvements.
• Returns Processing: Handle returned products, ensuring proper inspection, restocking, or disposal per company policies.
• Quality Assurance: Implement and monitor quality control measures across warehouse processes, conducting regular inspections and audits.

E-commerce Operations (30%)

• Order Management: Oversee online order processing from receipt to fulfillment, ensuring accuracy and timeliness.
• Inventory Coordination: Monitor stock levels and align with warehouse teams to ensure accurate replenishment.
• Platform Management: Assist in managing product listings, pricing updates, and promotional activities on e-commerce platforms.
• Customer Support: Respond to customer inquiries regarding orders, shipping, and returns, ensuring high service standards.
• Performance Analysis: Track and analyze KPIs such as order fulfillment rates, shipping times, and customer satisfaction, preparing reports for management.
• Payment Processing: Coordinate with finance to ensure smooth online transactions and resolve payment issues promptly.
• Vendor Coordination: Liaise with suppliers and third-party logistics providers to ensure timely restocking and efficient delivery.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO