E-Commerce Executive

E-Risen; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

An e-commerce company in Selangor is seeking a qualified individual to optimize online stores and implement strategies that enhance brand visibility and sales. The role involves managing multiple e-commerce platforms, executing online campaigns, and ensuring excellent customer service. Ideal applicants should have a diploma or degree in a relevant field, along with at least two years of experience in e-commerce management or digital marketing. Proficiency in platforms like Shopee, Lazada, and TikTok Shop is essential.

Qualifications

• Minimum 2 years of experience in e-commerce management or digital marketing.
• Familiar with online platforms such as Shopee, Lazada, TikTok Shop, and Shopify.
• Proficient in Microsoft Excel and e-commerce analytics tools.

Responsibilities

• Manage and optimize online stores across platforms.
• Develop and implement e-commerce strategies.
• Plan and execute online campaigns and promotional activities.
• Liaise with e-commerce partners for order management.
• Track market trends and competitor activities.

Skills

Analytical skills

Communication skills

Project management

Microsoft Excel

E-commerce analytics

Education

Diploma or Degree in Marketing, Business, or related field

Tools

Shopee

Lazada

TikTok Shop

Shopify

Job description

Responsibilities

• Manage and optimize online stores across platforms (Shopee, Lazada, TikTok Shop and company website).
• Develop and implement e-commerce strategies to increase brand visibility, traffic, and online sales.
• Act as the key person to manage new e-commerce channels and drive incremental sales growth.
• Coordinate with marketing and product teams to align e-commerce activities with the marketing calendar and business objectives.

Campaign Planning & Execution

• Plan and execute online campaigns, flash sales, and promotional activities to drive traffic and conversion.
• Manage paid advertisements, affiliate marketing, live streams, and other digital marketing initiatives.
• Collaborate with marketing teams to develop digital assets and social media integration.

Platform & Partner Coordination

• Liaise with appointed e-commerce fulfillment partners on pricing principles, order management, delivery arrangements, and stock coordination.
• Work closely with internal production and third‑party logistics providers to ensure smooth and timely order fulfillment.

Customer Experience & Retention

• Handle customer inquiries, reviews, and after‑sales feedback to ensure excellent service.
• Enhance customer experience through improved website UI/UX, efficient customer support, and loyalty programs.

Data Analysis & Reporting

• Monitor daily sales performance and analyze key metrics such as sales trends, traffic, and conversion rates.
• Generate regular reports to evaluate campaign effectiveness and identify areas for improvement.
• Track market trends and competitor activities to identify new opportunities for business growth.

Inventory & Operations Coordination

• Coordinate inventory planning and stock availability, especially during campaigns and promotions.
• Ensure smooth operations in logistics, order fulfillment, and returns management.
• Support cross‑functional collaboration between marketing, sales, and operations teams.

Requirements

• Diploma or Degree in Marketing, Business, or related field.
• Minimum 2 years of experience in e‑commerce management or digital marketing.
• Familiar with online platforms such as Shopee, Lazada, TikTok Shop, and Shopify.
• Strong analytical, communication, and project management skills.
• Proficient in Microsoft Excel and e‑commerce analytics tools.