E-Commerce Executive

DT Machinery & Hardware (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A local e-commerce provider in Kuala Lumpur is seeking an experienced professional to manage their Shopee store from setup to daily operations. Key responsibilities include managing product listings, handling customer inquiries, and improving store performance. Ideal candidates should have 2–3 years of Shopee operation experience, be detail-oriented, and possess strong organizational skills. This role offers autonomy and the opportunity for long-term growth within the expanding e-commerce channel.

Benefits

Opportunity for autonomy

Long-term growth opportunities

Qualifications

• Minimum 2–3 years of hands-on Shopee operation experience.
• Proven experience managing a Shopee store independently.
• Experience in handling customer service and order fulfillment.

Responsibilities

• Set up and manage the Shopee store from end to end.
• Handle customer inquiries and manage orders.
• Monitor daily store performance and take improvement actions.

Skills

Shopee operation experience

Customer service skills

Order management

Detail-oriented

Organizational skills

Communication skills in English

Job description

DT Machinery & Hardware (M) Sdn Bhd – Cheras, Kuala Lumpur

Set up, manage, and operate the Shopee store from end to end, including store setup, layout design, and optimization.

Manage product listings, including SKU setup, specifications, pricing, images, and descriptions for hardware and building materials.

Plan and execute Shopee store operations, including promotions, campaigns, vouchers, and platform tools.

Handle customer inquiries and order management, ensuring timely and professional responses.

Coordinate order processing, packing, shipping, and delivery with warehouse and logistics teams.

Monitor daily store performance, sales, traffic, and conversion, and take actions to improve results.

Analyze Shopee data and reports to optimize product performance and store operations.

Ensure stock availability and accuracy between Shopee and internal records.

Stay updated with Shopee policies, campaigns, and platform features.

Support the company in building and improving e-commerce SOPs from scratch.

What We’re Looking For

• Minimum 2–3 years of hands‑on Shopee operation experience.
• Proven experience managing a Shopee store independently (from setup to daily operations).
• Familiar with Shopee Seller Centre, promotions, ads, and campaign tools.
• Experience handling customer service, order fulfillment, and shipping processes.
• Detail‑oriented, organized, and able to manage multiple SKUs.
• Self‑motivated and able to work independently in a start‑up/growing business environment.
• Experience in hardware, building materials, or trading products is an advantage.
• Good communication skills in English.

Why Join Us

• Opportunity to lead and build a Shopee store from 0 to 1.
• High level of autonomy and hands‑on involvement.
• Long‑term growth opportunity as the e‑commerce channel expands.