E-commerce Customer Experience Specialist

DHL eCommerce; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics provider in Puchong is looking for a Customer Service Associate to provide professional and reliable service to customers. Responsibilities include managing customer inquiries, resolving issues, and providing timely updates on shipments. Ideal candidates should have good communication skills, live chat capabilities, and at least 2 years of related industry experience. A minimum of GCE 'O' Levels is required, with higher qualifications preferred.

Qualifications

• Minimum 2 years of related industry experience.
• Ability to effectively handle service issues, complaints, and claims compensation.
• Responsive and reliable interaction with customers.

Responsibilities

• Act as the primary contact for customers and liaise with vendors.
• Assist customers in resolving service issues promptly.
• Provide timely updates to customers on shipment tracking status.

Skills

Good communication skills (English and local language)

Live Chat skills

Education

GCE 'O' Levels or equivalent educational certificate

GCE 'A' Levels or Diploma or Higher School Education

Job description

A leading logistics provider in Puchong is looking for a Customer Service Associate to provide professional and reliable service to customers. Responsibilities include managing customer inquiries, resolving issues, and providing timely updates on shipments. Ideal candidates should have good communication skills, live chat capabilities, and at least 2 years of related industry experience. A minimum of GCE 'O' Levels is required, with higher qualifications preferred.