E‑Commerce Assistant Manager

Focus Point Vision Care Group Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent retail group in Malaysia is seeking an experienced E-commerce Operations Executive to support online sales growth and operational efficiency. Responsibilities include managing e-commerce operations and performance metrics, optimizing online platforms, and leading a team for effective collaboration. The ideal candidate has 2–4 years of e-commerce experience, strong communication and analytical skills, and the ability to drive customer satisfaction and revenue growth.

Qualifications

• Minimum 2–4 years of experience in e-commerce, preferably in retail.
• Hands-on experience with e-commerce platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Assist in managing daily e-commerce operations and fulfillment.
• Monitor and analyze e-commerce performance metrics.
• Manage and optimize the company website and online platforms.

Skills

E-commerce management

Data analysis

Communication

Leadership

Job description

Greeting from Focus Point Vision Care Group!
This role is to support the E-Commerce Manager / Head of Department in overseeing end-to-end e-commerce operations, driving online sales growth, improving operational efficiency, and ensuring alignment between online platforms and physical retail strategies.

Key Responsibilities

1. E-Commerce Operations & Performance

• Assist in managing daily e-commerce operations, including website, marketplaces, order fulfilment, and post-sales processes.

• Monitor and analyse e-commerce performance metrics such as sales, traffic, conversion rate, and average order value, and propose improvement initiatives.

• Review existing processes and SOPs, identify gaps, and recommend enhancements to improve efficiency and customer experience.

2. Platform & Content Management

• Manage and optimise the company website and various online selling platforms, ensuring product listings, pricing, promotions, and content accuracy.

• Coordinate online product launches, campaigns, and seasonal initiatives in alignment with marketing and retail teams.

• Ensure all online content and activities are consistent with brand positioning and support omnichannel objectives.

• Support the planning and execution of online sales campaigns, promotions, and bundled offers to drive revenue growth.

• Work closely with marketing teams on digital advertising and traffic acquisition initiatives, ensuring campaigns are effectively executed and optimised.

• Track campaign performance and prepare post-campaign analysis reports with insights and recommendations.

4. Customer Experience & Support

• Provide operational support to customer service teams by improving response workflows, FAQs, and post-purchase communication.

• Monitor customer feedback, reviews, and complaints, and work with relevant stakeholders to improve customer satisfaction and retention.

• Assist in developing repeat-purchase and retention initiatives, including contact lens refills, loyalty mechanics, or subscription-based models.

5. Team Leadership & Cross-Functional Collaboration

• Lead, guide, and supervise e-commerce team members to ensure tasks and projects are completed effectively and on time.

• Coordinate with internal departments such as retail operations, marketing, logistics, and IT to ensure smooth omnichannel execution.

• Act as a liaison between online and offline teams to maintain consistency in pricing, promotions, and customer messaging.

6. Reporting & Management Support

• Prepare regular e-commerce performance reports for management review.

• Support the E-Commerce Manager and HOD in planning and implementing medium-term initiatives for e-commerce growth.

• Undertake ad-hoc duties and special projects as assigned by the HOD from time to time.

Job Requirements

• Minimum 2–4 years of working experience in e-commerce, preferably within the retail or omnichannel industry.

• Hands-on experience managing e-commerce platforms, marketplaces, and online order fulfilment processes.

• Strong communication, writing, analytical, and problem-solving skills.

• Ability to analyse data and translate insights into actionable improvements.

• Good leadership and people management skills, with the ability to guide and motivate team members.

• Proactive, detail-oriented, and able to work independently with minimal supervision.

• Creative, adaptable, and committed to continuous improvement.

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