Duty Manager — Elite Guest Experience Lead

Casuarina Hotels; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality brand in Malaysia is seeking a talented Duty Manager to oversee hotel operations at their Ipoh location. The successful candidate will be responsible for ensuring exceptional guest service and managing a team during scheduled shifts. Applicants should have at least 3 years' experience in a similar supervisory role. Responsibilities include coordinating guest services, assisting the Front Office team, and maintaining high standards. A flexible approach and strong leadership skills are essential to thrive in this role.

Benefits

Generous annual leave

Career development opportunities

Discounts on hotel stays

Employee wellness activities

Qualifications

• Minimum 3 years of experience in a Duty Manager or similar supervisory role within the hospitality industry.
• Ability to work flexible hours, including nights, weekends, and public holidays.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Oversee hotel operations and guest services during scheduled shifts.
• Coordinate with all departments to ensure smooth operations.
• Assist and supervise the Front Office team.

Skills

Leadership

Customer service orientation

Problem-solving

Communication skills

Team motivation

Tools

Hotel management systems

Job description

A leading hospitality brand in Malaysia is seeking a talented Duty Manager to oversee hotel operations at their Ipoh location. The successful candidate will be responsible for ensuring exceptional guest service and managing a team during scheduled shifts. Applicants should have at least 3 years' experience in a similar supervisory role. Responsibilities include coordinating guest services, assisting the Front Office team, and maintaining high standards. A flexible approach and strong leadership skills are essential to thrive in this role.