Duty Manager

Shangri-La Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hotel group in Malaysia is seeking a Service Manager - Duty Manager to oversee daily hotel operations and enhance the guest experience. You will supervise the Front Office team, ensuring all colleagues are informed about hotel services. The ideal candidate is a strong team leader with hotel management experience and excellent interpersonal skills. Join us to provide exceptional service while ensuring the safety of guests and colleagues.

Qualifications

• Takes pride in being a hotelier.
• Strong understanding of room and front desk operations.
• Natural ability to anticipate guest's needs.

Responsibilities

• Ensure smooth operation on a daily basis.
• Enhance overall guest experience during their stay.
• Supervise and direct the Front Office team.
• Respond to emergencies according to standard operating procedure (SOP).

Skills

Interpersonal skills

Communication skills

Leadership

Team player

Education

Hotel management-related education

Job description

We are looking for a Service Manager -Duty Managerto join our team!

As our Service Manager - Duty Manager, we will rely on you to:

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay Supervise and direct the Front Office team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues
• We are looking for someone who has: Takes pride in being a hotelierIs a self-starter Is a friendly, helpful and trustworthy leader
• Is a strong team player
• Fully understands room operations
• Fully understands front desk operations
• Has experience in the same capacity with hotel background
• Good interpersonal & communication skill Natural ability to anticipate guest's needs
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skillsDue to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.