Duty Manager

Sleeping Lion Suites; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier hospitality establishment in Kuala Lumpur is seeking a Front Office Manager to oversee the daily operations of the Front Office team. The ideal candidate will have a degree in Hospitality Management and 2-3 years of experience in a similar role. Responsibilities include managing guest inquiries, ensuring brand standards are met, and providing training. This role offers a friendly work environment and opportunities for career growth.

Benefits

Free Parking

Opportunities for career growth

A friendly and professional work environment

Qualifications

• Minimum of 2-3 years of experience in a similar role within a resort or hotel environment.
• Ability to handle stressful situations calmly and effectively.
• Strong organizational skills.

Responsibilities

• Manage and support the Front Office team and operations.
• Handle guest requests, enquiries, and complaints promptly.
• Provide on-the-job coaching and training.

Skills

Excellent communication skills

Strong leadership

Team management

Problem-solving skills

Guest-oriented approach

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Be visible in the hotel lobby and other public areas

Assist the Front Office Manager with the management and support of daily Front Office Operations

Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded

Check and ensure all assigned rooms are prepared in accordance with Hotel's standard and all necessary amenities and guests supplies are properly extended.

Liaise closely with other departments for smooth operations.

Provide on-the-job coaching and training.

Handle guest requests, enquiries, and complaints promptly.

Handle any management issues or emergencies that arise, record and resolve as necessary.

Maintain knowledge of hotel products, services, policies and emergency procedures.

Ensure your team maintains a professional manner.

Maintain awareness of all hotel areas.

Qualifications

Bachelor’s degree in Hospitality Management or a related field is preferred or equivalent.

Minimum of 2-3 years of experience in a similar role within a resort or hotel environment.

Excellent communication and interpersonal skills, strong leadership and team management abilities, proficiency in hotel management software and excellent problem-solving skills.

Professional appearance and demeanor, ability to handle stressful situations calmly and effectively, strong organizational skills and a guest-oriented approach.

What We Offer

• Free Parking
• Opportunities for career growth
• A friendly and professional work environment