Duty Manager

AccorHotel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is seeking a Front Office Manager to oversee operations during night shifts. Responsibilities include managing and motivating the front office team to ensure high-quality guest services, developing staff skills, and fostering communication with other departments. Ideal candidates will have proven experience in front office leadership, strong communication skills, and problem-solving abilities. Flexibility for various shifts and proficiency in hotel management software are essential.

Qualifications

• Proven experience in a front office leadership role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences.
• Flexibility to work various shifts, including mornings, nights, weekends, and public holidays.
• Strong understanding of hospitality industry standards and best practices.

Responsibilities

• Ensure the proper work of the operations and handle every situation happening during night time.
• Manage and motivate front office team to provide high-quality guest services.
• Develop staff skills and guide them in their professional development.
• Foster communication with other departments.
• Report directly to the Front Office Manager.

Skills

Leadership

Communication

Problem-solving

Guest-focused

Tools

Hotel management software

Property management systems

Job description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

• Ensure the proper work of the operations and handle every situation happening during night time around the hotel
• Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
• Develops staff’ skills and guides them in their professional development
• Foster strong communication with other departments
• Report directly to the Front Office Manager

Qualifications

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
• Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
• Proficiency in hotel management software and property management systems
• Strong understanding of hospitality industry standards and best practices
• Ability to remain calm and make decisive decisions in high-pressure situations