Duty Manager

Swiss-Inn Johor Bahru; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job description

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out—take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs—record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other ad‑hoc duties when your colleagues need your help