Duty Manager

Eastern & Oriental Hotel; George Town; On-site; MYR 45,000 - 60,000; Full time

Job summary

A luxury hotel in George Town is seeking a dedicated Guest Service Manager to oversee guest services, including check-in/check-out and coordination with various departments. The ideal candidate will ensure high-quality standards of service, train staff, and inspect guest suites before occupancy. Experience in hospitality and a commitment to guest satisfaction are essential for this role, which offers a competitive salary and opportunities for growth.

Qualifications

• Must have knowledge of guest services and hospitality management.
• Must understand emergency procedures.
• Experience in coordinating with departments is essential.

Responsibilities

• Ensure proper and efficient guest services such as check in and check out.
• Inspects all guest suites to ensure good condition and presentation.
• Conduct on job training to all Front Office staff.

Skills

Guest service

Coordination

Communication

Training

Job description

• Ensure proper and efficient guest services such as check in and check out; secretarial work; food & beverage; housekeeping; concierge services, etc.
• Ensure that the established quality standard and a high level of work performance are maintained.
• Ensure that policies, procedures and rules are clearly understood and followed through.
• Meets up with guest regularly to obtain feedback on ways to improve the hotel’s services and facilities.
• Ensure that the staff are neat and well groomed at all times.
• Inspects all guest suites to ensure that all suites are in good condition and special set up have been delivered, amenities are placed in guest suites and suite is properly presented to standards and ready for occupation.
• Familiar with all emergency procedures as specified by the Eastern & Oriental Hotel.
• Attends to special needs and requirements of all Guest.
• Coordinates and liaise closely with Housekeeping Department and Food & Beverage Department on set up of suites amenities.
• Conduct on job training to all Butlers, porter, drivers and all Front Office staff.
• Responsible for monitoring and reviewing attendance controls.
• Must have knowledge of all suites categories amenities and suite rates.
• Must be aware of facilities, activities, functions and promotions in the Hotel.
• Must be familiar with local areas, places of interest, tours available, etc.
• Must be able to project courtesy and hospitality.
• Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.
• Assumes other duties assigned by the Rooms Division Manager.

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