Director of Operations (BSS) - MRO AMS

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading global ICT solutions provider in Kuala Lumpur is seeking an Operations Director to manage telecom customer outsourcing and lead transition projects. The role requires strong project management skills and experience in customer relations to ensure service continuity and mitigate risks. Candidates should have a background in managing complex transitions with a focus on minimizing disruptions and achieving project objectives.

Qualifications

• Experience in managing telecom customer outsourcing requirements.
• Proven ability to lead transition planning and execution.
• Strong understanding of project management and risk mitigation strategies.

Responsibilities

• Lead the transition plan team and execute Transition projects.
• Align objectives with customer expectations for business continuity.
• Identify and manage project resources and dependencies.

Job description

Huawei is a leading global ICT solutions provider. Through our dedication to customer‑centric innovation and strong partnerships, we have established end‑to‑end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

Responsibilities

Understand the Telecom customer outsourcing requirements and the Contract Agreement contents, break down concrete objectives, and fulfill the overall control and management of all Transition streams, aligning with customer expectations for Business Continuity and risk mitigation.

• Lead the transition plan team and closely work with the customer to accurately plan, prepare and execute the Transition project, pursuing the following objectives:
• Complete the Transition according to the agreed Transition plan/budget
• Minimize disruption to customer’s business processes
• Preserve service continuity and current service levels
• Minimize attrition and loss of knowledge capital
• Minimize risks and issues
• Ensure project implementation success, key performance against the project plan, identify and manage project resources and work stream dependencies, ensure deliverables completion and achievement of targets, and manage issues and risks

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as an Operations Director?
• How many years’ experience do you have as a Bss Engineer?