Director of Healthcare Operations

Michael Page; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading healthcare recruitment firm is seeking a Director of Healthcare Operations in Kuala Lumpur, Malaysia, to oversee service delivery across multiple business functions. This senior role requires 15-20 years of experience in large-scale healthcare operations, focusing on operational leadership and financial management. The successful candidate will enhance service quality and governance while building strong stakeholder engagement. Opportunities for professional growth within a supportive environment await the right candidate.

Benefits

Opportunities for professional growth

Supportive work environment

Qualifications

• 15-20 years of experience in large-scale healthcare operations.
• Minimum 5 years in a senior leadership role such as Director or GM.
• Strong P&L management capability.

Responsibilities

• Lead healthcare service operations at scale.
• Manage financial outcomes including budgets and P&L.
• Strengthen governance and quality assurance standards.

Skills

Influential leadership

Financial management

Operational improvement

Collaboration with healthcare professionals

Job description

Overview

The Director of Healthcare Operations will oversee service delivery across multiple business functions within the organisation's healthcare ecosystem. This role combines operational leadership, commercial management, and service quality oversight in a large, multi‑disciplinary environment.

Our client is a prominent healthcare group delivering a broad range of medical and wellness services nationwide. The organisation is committed to strengthening service integration, elevating standards, and enhancing accessibility through coordinated healthcare solutions. As they enter a new phase of transformation, they are seeking a senior leader to steer service performance and long‑term growth.

Responsibilities

• Leading the overall performance of healthcare service operations at scale.
• Managing financial outcomes, including budgets, forecasting, and P&L accountability.
• Developing and standardising service models, workflows, and experience frameworks across business units.
• Strengthening governance, quality assurance, and professional practice standards.
• Overseeing workforce planning, talent development, productivity, and performance management.
• Building strong engagement with medical, technical, and corporate stakeholders.
• Supporting new service initiatives, integrated care programmes, and partnership development.

Qualifications

Lead large‑scale healthcare service operations across the organisation.

A highly influential leadership role within a major healthcare organisation.

• At least 15-20 years of experience in large‑scale healthcare operations or related service‑driven sector, including at least 5 years in a senior leadership role such as Director, GM, or equivalent.
• Strong commercial and financial management capability, including P&L experience.
• Proven ability to lead multidisciplinary teams and collaborate with healthcare professionals.
• Strength in operational improvement, standardisation, and governance.
• A leadership style that balances strategic thinking with hands‑on execution.

Benefits

• Opportunities for professional growth and development.
• Supportive and collaborative work environment in the healthcare industry.