Director of Call Center Strategy - Banking Sales

UTS Marketing Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 65,000 - 85,000; Full time

Job summary

A leading marketing solutions provider in Kuala Lumpur seeks an experienced Call Center Manager to oversee strategic planning and execution. The ideal candidate will have a strong background in the banking industry, particularly in credit cards and loans, along with exceptional leadership and analytical skills. Responsibilities include managing daily operations and coordinating staff recruitment. Candidates must be fluent in English, Mandarin, and Bahasa Malaysia, with a minimum of 5 years experience and 3 years in management roles.

Qualifications

• Minimum 5 years of experience, including 3 years in a management role.
• Experience in the banking industry, especially in credit card and loan products.
• Strong mentoring and relationship-building abilities.

Responsibilities

• Plan and execute Call Center operations to meet sales targets.
• Manage daily operations and resource allocation for campaigns.
• Coordinate call centre staff recruitment and training.

Skills

Leadership

Analytical skills

Negotiation skills

Interpersonal communication

Report writing

Education

Professional Certificate or higher in any field

Tools

Microsoft Excel

Salesforce CRM

Job description

A leading marketing solutions provider in Kuala Lumpur seeks an experienced Call Center Manager to oversee strategic planning and execution. The ideal candidate will have a strong background in the banking industry, particularly in credit cards and loans, along with exceptional leadership and analytical skills. Responsibilities include managing daily operations and coordinating staff recruitment. Candidates must be fluent in English, Mandarin, and Bahasa Malaysia, with a minimum of 5 years experience and 3 years in management roles.