Director APAC HR Operations

Bain & Company; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading global consulting firm in Kuala Lumpur seeks a Regional HR Operations Director to lead their HR operations. The role requires over 12 years of HR experience, particularly in a professional services environment, with a strong focus on operational excellence and teamwork. Responsibilities include managing HR processes, driving standardization, and enhancing service quality. Ideal candidates will possess strong HR knowledge, project management capabilities, and excellent communication skills.

Qualifications

• 12+ years of HR experience in a professional services environment.
• Experience as an HR Systems Coordinator or Analyst preferred.
• Ability to manage multiple projects and stakeholders.

Responsibilities

• Lead and manage the Regional HR Operations Function.
• Collaborate on business requirements and performance metrics.
• Drive a strong customer service culture in the team.

Skills

HR generalist expertise

Communication skills

Project management

Collaboration

Problem-solving

Detail orientation

Education

Bachelor's degree

Tools

Workday

Service Now

Job description

Bain & Company is one of the world’s top management consulting firms, offering strategy and operations consulting across industries.

Position Summary

The Regional HR Operations Director will lead and manage the operations for the Regional HR Operations Function. Key activities will include managing a team providing service to all supported regional offices including onboarding support, HR systems administration (HCPD, CTSU, UF, Workday), HR analytics, reporting and decision support and departure support; regularly with local and regional HR teams to ensure proper management of HR data for the staff in their offices; driving experience sharing and standardization of HR operations across the region and the globe for select processes; and managing, mentoring, and motivating the HR Operations Function team.

Responsibilities & Duties

• Working closely with supervisor, Regional HR team, and local office stakeholders, identify what services/activities the HR Operations Function will perform and day‑to‑day execution of services to meet business requirements.
• Actively participate in process redesign and transformation efforts to drive standardization, automation, and sharing of best practices while ensuring zero defect output across multiple disciplines (HCPD, CTSU, Reporting, Workday, etc.).
• Serve as regional lead for transformation of globally aligned processes (to be determined), with strong collaboration with other regional peers.
• Collaborate with HR systems administration, technology, and automation partners to enable new processes and activities and continue to increase efficiency and quality of existing processes and activities.
• Align with regional/local office stakeholders on business requirements and SLAs (minimum levels of service and respective KPIs) for region. Monitor/track performance on these SLAs and identify opportunities for improvement. Manage feedback process to ensure we are hearing direct feedback from offices on how the HR Operations Function is serving business needs.
• Manage communications to local offices about process re‑design and the impact on local processes.
• Build strong rapport with HR teams supported to continue to build OneTeam focus for the HR Operations Function.
• Lead the team in driving a strong service culture.
• Working closely with local, regional, and global HR teams and program management teams within the region, define additional process redesign efforts to onboard to the HR Operations Function to ensure we continue to evolve the services provided to meet the demands of the business environment.

Leadership & Team Management

• Manage team allocations to balance across competing priorities.
• Directly supervise, coach and mentor HR Operations team members. Instill a OneTeam and customer service culture. Ensure the team is delivering consistent, high quality work.
• Manage professional development for all HR Operations Function regional employees through coaching and investment in professional development. Offer learning opportunities for team members (beyond what is offered by the office). Engage with employees on development plans for to ensure they are working toward goals.

Qualifications

• Minimum of 12+ years of related HR experience, preferably in a professional services environment; experience must include a strong background/expertise as an HR generalist; experience as an HR Systems Coordinator or Analyst preferred.
• Working knowledge of HRIS (Workday preferred); experience with workflow management tools (e.g., Service Now), process automation and low code/no code tools a plus.
• Demonstrated ability to manage multiple projects at a time gaining consensus across multiple stakeholder.
• Bachelor’s degree or an equivalent combination of education, training, and experience.
• High level of discretion – ability to deal with highly confidential information appropriately.
• Strong communication (written and verbal), interpersonal and problem‑solving skills; ability to effectively address tricky situations and have difficult conversations.
• Strong orientation toward collaboration and teaming.
• Self‑starter with strong organization skills/detail orientation – ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast‑paced, customer‑focused environment.
• Willingness to work across time zones as needed.
• Occasional travel.