Digital Transformation / E-Learning Operation Senior/AM (EdTech background)

Akademi Sempoa & Mental Aritmetik UCMAS Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading education technology firm in Kuala Lumpur is looking for an experienced professional to support the design and rollout of e-education initiatives. The role involves driving digital transformations, managing multiple stakeholders, and building reporting for digital learning metrics. Candidates should have a diploma or degree in relevant fields and 3-7 years of experience in digital transformation, product operations, or project management. Familiarity with tools like Jira and Excel is beneficial.

Qualifications

• 3-7 years experience in digital transformation or product operations.
• Experience in project management or business analysis.
• Familiarity with EdTech or online learning platforms.

Responsibilities

• Support the rollout of e-education initiatives for UCMAS.
• Drive implementation of digital platforms and tools.
• Build KPI reporting for digital learning adoption.

Skills

Strong documentation skills

Ability to coordinate multiple stakeholders

Data comfort with Excel/Sheets

Education

Diploma/Degree in Business, IT, Education Technology

Tools

Jira

Trello

Asana

Looker Studio

Power BI

Job description

Job Overview

UCMAS is an internationally recognised brain development programme for children, known for developing focus, memory, visualisation and processing speed through abacus‑based training. We are launching a new E‑Education Department to expand our learning experience beyond the classroom—combining curriculum, technology and scalable digital delivery.

Key Responsibilities

• Support the design and rollout of UCMAS e‑education initiatives (online learning support, digital practice, parent/student experience).
• Translate teaching/operational needs into product requirements, workflows, and implementation plans.
• Coordinate pilots, gather feedback, measure results, and improve the programme iteratively.

Digital Transformation & Systems Implementation

• Drive implementation of core platforms (e.g., student/parent app, learning portal, CRM/lead tracking, dashboards, automation).
• Work with internal stakeholders and external vendors on scope, timelines, UAT, launch, and continuous improvements.

Content Operations (EdTech Content Workflow)

• Establish a structured workflow for digital content creation: syllabus mapping, lesson templates, question banks, audio/video scripts, assessments, certificates, and QA checks.
• Ensure content is consistent, trackable, and usable across multiple levels and student age groups.

Data, Reporting & Performance Tracking

• Build KPI reporting for digital learning adoption, engagement, conversion, retention, and student progress.
• Standardise data definitions and reporting templates to support decision‑making.

Stakeholder Management & Adoption

• Train and support internal teams/centres to adopt new systems and processes.
• Develop SOPs, playbooks, quick guides and internal training materials.

Requirements

• Diploma/Degree in Business, IT, Education Technology, Data, Project Management, or related fields.
• 3–7 years experience in any of the following: digital transformation, product operations, project management, business analysis, e‑learning operations, platform implementation.
• Strong documentation skills: BRD/PRD, process mapping, user stories, SOPs.
• Ability to coordinate multiple stakeholders and vendors, manage timelines, and deliver measurable outcomes.
• Data comfort: Excel/Sheets; reporting discipline; ability to interpret engagement/learning metrics.

Good to Have (Preferred)

• Exposure to EdTech / online learning platforms / content operations.
• Experience building or launching a new function/team/process from scratch.
• Familiarity with tools such as Jira/Trello/Asana, Notion/Confluence, Looker Studio/Power BI, Zapier/Make, LMS systems, CRM systems.
• Basic understanding of UI/UX, learning design principles, or digital assessments.

Application Questions

With more than 28 years of experience specializing in children's brain enrichment education, we manage to maintain our operation according to ISO 9001 standard while continually expanding our operation to inspire more children in the world.

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Are you willing to undergo a pre‑employment background check?
• How much notice are you required to give your current employer?