Digital Operation Executive

Sony Music Careers - Asia & Middle East; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading music entertainment company in Kuala Lumpur is hiring a Digital Operations Executive to oversee the digital supply chain and ensure timely delivery of music assets. Candidates should hold a degree in a relevant field and possess strong communication skills in Malay and English. This role involves collaboration with various departments and managing multiple digital platforms. This is a contract role for 6 months with potential for conversion to full-time based on performance.

Benefits

Investment in professional growth

Modern office environment

Opportunities for social impact initiatives

Qualifications

• At least 2 years of work experience, preferably in digital operations.
• Data entry experience is beneficial.
• Good communication skills are essential.

Responsibilities

• Manage the digital supply chain for all music assets.
• Deliver digital products to DSPs on schedule.
• Assist in catalog digitization and updates.

Skills

Written communication skills in Malay

Oral communication skills in English

Detail-oriented

Project management

Flexibility to adapt

Education

Bachelor’s degree in multi-media, music business, digital business, business management or related field

Job description

Overview

The Digital Operations Executive is responsible for the digital supply chain for Sony Music Entertainment Malaysia and acts as the final line of quality control for all assets ingested and uploaded to DSP and partner platforms, as well as all available sales channels. This role works closely with all departments, especially A&R, to ensure releases are uploaded on scheduled release dates.

(This is a contract role for 6 months with a possible conversion to full-time depending on performance.)

What you'll do:

• Handle the Digital Supply Chain of Sony Music Entertainment Malaysia, covering activities from product registration and ingestion to collaboration with local partners, distributors, and JV partners.
• Deliver weekly digital products (audio and video) to Digital Service Providers (DSPs).
• Assist in digitising domestic catalogue songs: liaise with third parties on pending assets copyrighted to SME; ingest, schedule, and fingerprint digital products as required.
• Coordinate with the WNS team about GRPS and other back-end operations-related issues.
• Assist in updating SOPs and checklists for Digital Ingestion across departments to ensure smooth and timely delivery of all products, including compiling assets into downloadable links for each DSP and creating watermarked audio for DSP review of upcoming releases.
• Pitch local tracks through the MCN Channel & Loudspeaker, catalog-specific.
• Onboard artists onto their VEVO channel, Apple Music, and Spotify Artist Page, and manage green-listing of accounts and YouTube OAC & VEVO Merge requests when needed, catalog-specific.
• Perform health checks on optimization and digitization of catalogue assets.
• Add video descriptions, submit requests for merchandise cards, closed captions, end screens, and YouTube countdown/watch page activation.
• Ensure SMEMY’s YouTube Channel & playlists and Apple Music playlists are updated, catalog-specific (FILTR Playlist).
• Assist the team in solving operations issues as required (e.g., DSP mapping issues, YouTube video/Social Postings blockages).

Who you are:

• Bachelor’s degree in multi-media, music business, digital business, business management or a related field is preferred.
• At least 2 years of work experience; data entry experience is beneficial.
• Good written and oral communication skills in Malay and English; Mandarin is a plus.
• Ability to adapt to changes in responsibilities or work environment, including working under pressure and occasionally long hours; flexibility to re-prioritize tasks as needed.
• Extremely detail-oriented and organized, capable of managing a project timeline, and proactive in solving issues and keeping the team updated.

What we give you:

• Join a vibrant global community with opportunities to channel your passion daily.
• A modern office environment designed to empower you to perform at your best.
• Investment in your professional growth and development.
• Space to accelerate progress and contribute to positive change.
• Opportunity to engage in social impact, diversity, equity and inclusion initiatives.

Equal Opportunities

Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to merit, qualifications, competence and talent, without regard to sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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