Digital Media Operator - Video productions

Two95 International Inc.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A media and broadcast services company based in Kuala Lumpur is looking for a Digital Media Operator. Responsibilities include ingesting and processing digital files, ensuring quality control, and assisting clients with their orders. Candidates should have at least 3 years of experience in post-production services and solid knowledge of digital formats. The role offers benefits like hospitalization insurance and annual leave.

Benefits

Annual Leave: 15 days

Medical Leave: 14 days

Hospitalisation Insurance: Employee only

Medical Outpatient: RM1000 per year

Qualifications

• Minimum of 3 years experience in Ingest/ Post production services.
• Background in advertising or media AV support is an advantage.
• Good knowledge of Digital / Social and Online Formats.

Responsibilities

• Ensure client’s orders and material are processed ready for ingest.
• Ingest material, ensuring high productivity.
• FTP administration and various post-production techniques.

Skills

Ingest/ Post production services

Digital / Social and Online Formats

Broadcast file formats; MXF, MOV

Adobe Premiere

Transcoders and File creation techniques

Tools

Adobe Audition

After Effects

Photoshop

Job description

Position: Digital Media Operator / Ingest Operator

Responsible for: Ingest and Adpro

Department: Operations

Location: Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

• Ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. Assist clients with all aspects of their order or any queries they may have.
• Ingest material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
• FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
• Constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
• Communicate any problems/issues effectively and in a timely manner
• Fixing and creating broadcast compliant files for delivery using post-production tools
• Constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
• Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

Operational Efficiency

• Ensure low error rate – Check material is available for ingestion within SLA
• Always work efficiently and effectively, using correct workflow and work procedures
• Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
• Prioritising Ingest tasks to meet SLA's and customer's requirements in conjunction with Traffic.
• Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that become relevant to the role from time to time.
• Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
• Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
• Follow Ingest Standard Operating Procedures
• Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
• Ensuring that you maintain a customer-focused orientation at all times.

Documentation

• Issue a QC report for each clock on each order.
• Assist in creating and maintaining checklists and SOP's
• File a fault report for any software or hardware deficiency
• Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the above. Be a part of a scheduled shift rotation.
• Assignments as required and relevant by Management Achieve the KPIs

Ideally, you would currently be working in production, broadcast engineering, video editing or related industries

Requirements

• A minimum of 3 years experience in Ingest/ Post production services.
• A background in advertising or media AV support is an advantage, as is knowledge of Broadcaster, Advertising and Post House operations or workflow.
• Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
• Good knowledge of broadcast file formats; MXF, MOV etc.
• Good knowledge of Adobe Premiere
• Basic understanding of Adobe Audition and audio editing software
• Good knowledge of Transcoders and File creation techniques
• Good Understanding of Containers, codecs and encoding techniques
• Optional: Good knowledge of After Effects, Photoshop

Benefits

• Annual Leave: 15 days
• Medical Leave: 14 days, and per government regulations
• Hospitalisation Insurance: Employee only, upon confirmation
• Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient)
• You will work on rotational shifts.