Digital Marketing Manager (Hospitality)

Amadeus GDS (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel technology firm is seeking a Manager for Digital Marketing & Metasearch Performance in Kuala Lumpur. Responsibilities include guiding a team, managing client accounts, and building relationships with stakeholders. Ideal candidates will possess digital marketing expertise and a relevant degree. The role emphasizes performance tracking and process optimization. The company offers a supportive environment with flexible working options and competitive rewards.

Benefits

Competitive remuneration packages

Flexible working model

Learning opportunities

Qualifications

• Proven experience in digital marketing, managing client portfolios and campaign activities.
• Experience across digital media platforms; hospitality industry knowledge helpful.
• Clear and effective written and verbal communication skills.

Responsibilities

• Guide and support a team of Performance Strategists and Analysts.
• Build effective relationships with stakeholders for process improvements.
• Track and monitor team KPIs, ensuring regular communication and coaching.

Skills

Digital marketing

Client management

Data interpretation

Problem-solving

Communication skills

Education

Relevant degree

Job description

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The Manager, Digital Marketing & Metasearch Performance, is responsible for guiding and supporting a team of Performance Strategists and Analysts, providing training, development, process improvements, and assistance in client-facing engagements and digital innovation initiatives.

A key focus of this role is building effective relationships with cross-functional stakeholders to streamline processes and accelerate request delivery. You’ll bring expertise in digital marketing, support broader team initiatives, and oversee the full lifecycle of client accounts—from strategic planning and campaign activation to ongoing optimization. The role also provides consultation on day-to-day account management and clients at risk. This position reports to the Director, Digital Customer Delivery, ASPAC.

MAIN RESPONSIBILITIES

Support the team in managing at-risk clients through calls, emails, and occasional in-person meetings. Present results, discuss strategic campaign options, and strengthen overall client relationships.

Partner with the Commercial team (Directors of Sales and Sales Specialists) to coordinate and deliver media plans for new and renewing clients, and identify opportunities for growth.

Provide input for new sales presentations, RFP (Request for Proposal) responses, and Deal Desk requirements.

Track and monitor team KPIs (Key Performance Indicators), ensuring regular communication, coaching, and support to improve performance.

Promote adherence to best practices and established processes.

Manage team workflow and capacity to meet SLAs (Service Level Agreements), balance workloads, set clear goals, and ensure new clients can be onboarded efficiently without additional headcount.

Support team growth and encourage engagement, fostering development and maintaining a positive, inclusive environment.

Proven experience in digital marketing, managing client portfolios and campaign activities or a related field

Experience across digital media platforms; hospitality industry knowledge helpful but not required.

Proven experience and/or knowledge in digital media channels, strategies, platforms and optimization

Good problem-solving skills with the ability to interpret data and make data-driven decisions.

Clear and effective written and verbal communication skills, including presentation experience.

Comfortable working both autonomously and collaboratively; previous people management experience is an advantage.

Ability to interpret and troubleshoot data to determine next steps and optimize performance.

Interest in continuous learning and staying updated on platform features, optimization methods, and market trends.

Relevant degree in a related field (such as Business Administration, Marketing, Advertising, Business Intelligence, Statistics, or Finance) or equivalent practical experience.

Familiarity with hospitality KPIs and market trends, including demand patterns, device performance, and source/destination insights.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-APAC24

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

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About us

At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!

We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.

Be innovative. Be impactful. Be Amadeus.

About us

At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!

We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.

Be innovative. Be impactful. Be Amadeus.

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