Digital Community Specialist

Bjak Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading digital services provider in Kuala Lumpur seeks a Digital Community Specialist to manage day-to-day digital interactions across various platforms. The specialist will engage users, support campaigns, and foster community loyalty. Candidates should hold a relevant bachelor's degree and have 2-4+ years of experience in community management or customer service. This role offers competitive remuneration and the opportunity for career growth within a fast-growing tech-driven company.

Benefits

Competitive remuneration

High-impact role with regional exposure

Supportive team culture

Qualifications

• 2-4+ years of experience in digital community management or customer-facing roles.
• Strong written communication skills in English, additional languages are a plus.
• Detail-oriented and responsive in a fast-paced environment.

Responsibilities

• Engage directly with users across social media and online communities.
• Support moderation of online communities for constructive discussions.
• Track engagement metrics and prepare performance reports.

Skills

Community engagement

Written communication in English

Empathy

Social media familiarity

Interpersonal skills

Education

Bachelor's degree in Marketing, Communications, or related field

Job description

Build Connections. Nurture Trust. Strengthen BJAK's Digital Communities.

About BJAK

BJAK is Southeast Asia's largest insurance and financial services platform. Headquartered in Malaysia, we help millions of users access affordable, transparent, and simplified financial products through Bjak.com.

Powered by proprietary technologies - from custom APIs to AI-driven decision engines - we are transforming how people experience insurance and financial services across Malaysia, Taiwan, and Japan. Digital communities play a critical role in building trust, credibility, and long-term relationships with our users.

What We're Looking For

We're looking for a Digital Community Specialist who is highly engaged, communicative, and community-driven to manage BJAK's day-to-day digital interactions across social and online platforms.

This role focuses on nurturing online communities, engaging with users, supporting digital campaigns, and ensuring BJAK maintains a responsive, empathetic, and on-brand presence across all digital touchpoints.

What You'll Do

Digital Community Engagement

• Engage directly with users across social media platforms, online communities, and digital channels.
• Respond to comments, messages, mentions, and discussions in a timely, professional, and brand-safe manner.
• Foster positive conversations, trust, and loyalty within BJAK's digital communities.
• Monitor brand mentions, sentiment, and community conversations across platforms.

Community Support & Moderation

• Support moderation of online communities to ensure healthy, respectful, and constructive discussions.
• Escalate customer issues, sensitive feedback, or potential risks to relevant internal teams.
• Collect and document recurring questions, concerns, and feedback from the community.

Content & Campaign Support

• Support execution of digital and social media content in collaboration with content, design, and video teams.
• Adapt messaging to suit different platforms and audience segments.
• Assist in executing digital campaigns, announcements, and product launches.
• Identify community-driven insights and trends to support content ideation.

Performance Tracking & Insights

• Track engagement-related metrics such as response time, sentiment, comments, shares, and community growth.
• Support preparation of engagement and community performance reports.
• Share actionable insights with Marketing, Product, and Customer Support teams.

Cross-Functional Collaboration

• Work closely with Marketing, Brand, PR, and Customer Support teams to ensure aligned communication.
• Coordinate with Customer Support teams to follow up on user inquiries and complaints originating from digital platforms.
• Support influencer, creator, or community partnerships when required.

The Right Fit Has

• Bachelor's degree in Marketing, Communications, or a related field.
• 2-4+ years of experience in digital community management, social media engagement, or customer-facing digital roles.
• Strong written communication skills in English (additional local languages are a plus).
• Empathy and strong interpersonal skills when engaging with diverse user groups.
• Familiarity with social media platforms, online communities, and basic analytics tools.
• Detail-oriented, responsive, and comfortable working in a fast-paced environment.

Why Join BJAK

• Competitive remuneration
• High-impact role with regional exposure
• Fast-growing, tech-driven company
• Supportive and collaborative team culture
• Flat structure - community voices matter
• Clear growth path into Community Manager, Social Media Manager, or Brand roles