Dietitian

Alpro Pharmacy; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare company located in Seremban is seeking a Dietitian / Nutritionist to enhance customer experience. The ideal candidate should have at least 2 years of experience in community pharmacy or food supplement industry, with excellent English and Malay communication skills. The role involves serving as the first contact for customers and providing nutrition and health advice. Collaboration with cross-functional teams and maintaining service quality is crucial. The position requires readiness to work on weekends and support offsite operations.

Qualifications

• 2 years of experience in community pharmacy or food supplement-related industry.
• Proficient in customer service and communication skills.
• Ability to work on a computer.

Responsibilities

• Serve as first contact for customers via various channels.
• Respond to customer inquiries and complaints professionally.
• Handle sensitive cases and maintain accurate documentation.
• Provide nutrition and health advisory for inquiries.
• Collaborate with teams to ensure timely resolution of issues.

Skills

Customer service experience

Proficiency in English and Malay

Interpersonal skills

Problem-solving skills

Job description

Dietitian / Nutritionist (Customer Experience Exceutive)

Willingness to work on rotational weekends/PH and support offsite/WFH operations.

Position based in Alpro HQ, Sendayan

Qualifications and Requirements

• 2 years of experience with community pharmacy or food supplement-related industry. Experience working with customer service.
• Possess writing and speaking proficiency in English and Malay; additional languages will be an advantage.
• Proficiency in working on a computer
• Good interpersonal skills and problem-solving skills

Key Responsibilities

• Serve as the first point of contact for customers via calls, emails, WhatsApp, online store, and social platforms.
• Respond to inquiries, complaints, and feedback promptly with professionalism, empathy, and accuracy.
• Handle sensitive cases (prescription concerns, product quality, dissatisfaction) following SOPs and service KPIs.
• Maintain accurate documentation and escalate complex cases to management when required.
• Uphold confidentiality and comply with healthcare, medical, and pharmacy regulations.
• Nutrition & Health Advisory (for eCommerce): Apply nutrition and preventive health knowledge when handling product, diet, weight management, or mother-child related inquiries.
• Provide evidence-based recommendations aligned with Alpro’s professional standards.
• Develop a strong understanding of customers' needs to deliver tailored and meaningful solutions.
• Internal Coordination & Cross-Functional Support: Collaborate with outlet teams, Doctors, Pharmacists, Procurement, Sales, Geo-Marketing, and other departments to ensure timely resolution and seamless customer journeys.
• Build and maintain good relationships with healthcare professionals to enhance customer support pathways.
• Training, SOP Development & Service Improvement: Participate in service audits, improvement initiatives, and customer experience data analysis.
• Develop or support training sessions for frontline teams on product knowledge, communication, and service quality.
• Support the creation and refinement of SOPs, templates, and training materials to strengthen service consistency.
• Performance Monitoring & Reporting: Track key customer service metrics, task completion, and chat performance.
• Prepare regular reports for management to highlight trends, insights, and improvement opportunities.