Desktop Technician

Plexus Corp.; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology company in Malaysia is seeking a Desktop Technician to provide IT support to internal customers and assist in managing computing equipment. The ideal candidate will hold a diploma in an IT field and have 0-2 years of experience. Responsibilities include managing low complexity tasks, supporting lifecycle management of devices, and adhering to IT policies. This role requires effective communication, problem-solving skills, and a commitment to customer service. Rotating shift work may be required.

Qualifications

• Minimum of 0 - 2 years of related experience required.
• Ability to effectively present information verbally.
• Demonstrate ability to analyze technology issues.

Responsibilities

• Manage low complexity tasks and provide feedback to Desktop Admin.
• Support effective lifecycle management of computing devices.
• Follow change management policies for system updates.

Skills

Entry level decision making

Beginner level computer and problem-solving skills

Intermediate verbal and written communication skills

Customer service skills

Education

Diploma in any IT field

Job description

Purpose Statement: Desktop Technician 1 is responsible for providing IT support for our internal customers as well as work with other Desktop Technicians and Desktop Admin in the management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities

• Manages low complexity tasks and provide Desktop Admin with timely feedback on status. Support Desktop Admin on issue escalation and resolution.
• Alignment with and adherence to global IT policies and standards.
• Support Desktop Admin in ensuring effective lifecycle management of computing devices, equipment, and related software inventory tracking.
• Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.

Education/Experience Qualifications

• Diploma in any IT field and a minimum of 0 - 2 years of related experience is required.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications

• Entry level decision making
• Beginner level computer and problem-solving skills
• Intermediate verbal and written communication skills
• Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Demonstrate good level of customer service, providing support through both electronic and in person interactions, ensuring internal customer satisfaction.
• Uses existing automated systems to remove the need for repetitive user and or administrative procedures.
• Demonstrate ability to analyze technology issues. Apply standard procedures and documented techniques to resolve issues in an efficient and timely manner.
• Ensure consistent loading of software packages, operating systems and specialized packages through established processes.
• Actively communicate with Desktop Admin and participate and collaborate with peers within the regional IT organization
• Minimal travel may be required to meet the needs of the business (estimated)
• Able to work in rotating shifts with other IT technician from Monday to Saturdays (7pm - 7am / 7am - 7pm) if required.
• Additional duties as assigned.

Physical Requirements

• The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

Travel Requirements

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.