Desktop Support Engineer L2 – VIP Onsite & Imaging

VIA University College; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT support leader is seeking a proactive Desktop Support Engineer L2 in Malaysia. The role involves managing hardware, software, and IT assets, providing onsite technical support, and ensuring timely issue resolution. Candidates should have strong knowledge of various operating systems, troubleshooting skills, and the ability to manage equipment inventory. This position offers competitive compensation and a supportive environment aimed at professional growth and user satisfaction.

Benefits

Competitive compensation

Professional growth opportunities

Qualifications

• Strong knowledge of Windows, Mac OS, Apple iOS, and Android platforms.
• Hands-on experience in hardware and software troubleshooting.
• Ability to track, document, and manage hardware inventory.

Responsibilities

• Serve as the first point of contact for end users experiencing issues.
• Configure, image, and deploy desktops and laptops.
• Deliver specialized support for VIP users.

Skills

Windows knowledge

Mac OS knowledge

Apple iOS knowledge

Android platform knowledge

Hardware troubleshooting

Software troubleshooting

Asset management

Communication skills

Client-focused service

Job description

A global IT support leader is seeking a proactive Desktop Support Engineer L2 in Malaysia. The role involves managing hardware, software, and IT assets, providing onsite technical support, and ensuring timely issue resolution. Candidates should have strong knowledge of various operating systems, troubleshooting skills, and the ability to manage equipment inventory. This position offers competitive compensation and a supportive environment aimed at professional growth and user satisfaction.