Desktop Support Engineer (Based in Singapore)

NCS Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services firm is seeking a Desktop Support Engineer based in Singapore. The successful candidate will perform end user support, troubleshoot client platform issues, and ensure service delivery meets performance standards. Applicants should possess a minimum diploma in IT-related fields and 1+ years of relevant experience. Strong communication skills and the ability to work independently are essential. This role also includes local server administration and asset management responsibilities.

Qualifications

• 1 or more years related experience in Technology Administration preferred.
• Hands-on network knowledge will be an added advantage.
• Willingness to work in Singapore.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Respond to incidents and provide resolution.
• Perform service requests related to client platforms.
• Document and maintain configuration of systems.
• Involve in client platform implementation/upgrade project.
• Follow-up with vendor on hardware replacement.
• Update asset records.
• Perform local server administration.
• Ensure deliverables meet service level requirements.
• Establish facility management standards.

Skills

Client Management

Troubleshooting

Computer literacy in MS Office

Independent

Resourceful

Result-oriented

Education

Minimum Diploma Certification in Computer / Information Technology / Electronic Engineering

Job description

Desktop Support Engineer (Based in Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. Visit www.ncs.co.

This opportunity will be based in Singapore, and we are partnering with Jobstreet Malaysia, who will be supporting your queries and your interviews. Jobstreet Consultant will be in touch with you directly.

Job Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement an action plan when required.
• Establish facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Ideal Candidate

• Minimum Diploma Certification in Computer / Information Technology / Electronic Engineering or equivalent discipline.
• Preferably with 1 or more years related experience in Technology Administration.
• Hands‑on network knowledge will be added advantage.
• Computer literacy in MS Office.
• Independent, resourceful & result-oriented individuals with a "can-do" attitude.
• Willingness to work in Singapore.

Interview & Application

In-person interview to be hosted at Jobstreet Malaysia Offices (Kuala Lumpur, Johor or Penang). Apply online. Once you are shortlisted, Jobstreet Consultant will be in touch.