Desktop & AV Support Engineer (Onsite/Remote)

NTT DATA North America; Kuala Lumpur; On-site; MYR 55,000 - 75,000; Full time

Job summary

A global technology services provider is seeking a Deskside Support Engineer in Kuala Lumpur. The ideal candidate will provide on-site and remote support, manage IT requests, and ensure the smooth operation of AV equipment. Candidates should have strong customer service skills, relevant technical certifications, and experience with Windows and Mac OS. This role represents an exciting opportunity to join an innovative organization committed to technology and client success.

Benefits

Flexible working options

Career development opportunities

Health insurance

Qualifications

• Experience providing IT support in a corporate environment.
• Ability to troubleshoot desktop and networking issues effectively.
• Strong customer service skills and a positive attitude.

Responsibilities

• Provide on-site and remote support for technical issues.
• Manage and resolve IT support tickets efficiently.
• Ensure adherence to IT processes and policies.

Skills

Customer service orientation

Technical support expertise

Problem-solving skills

Knowledge of Windows and Mac OS

Communication skills

Knowledge of AV equipment

Education

Relevant technical certification

Bachelor's degree in IT or related field

Tools

ABM

Samsung KNOX

Office 365

Job description

A global technology services provider is seeking a Deskside Support Engineer in Kuala Lumpur. The ideal candidate will provide on-site and remote support, manage IT requests, and ensure the smooth operation of AV equipment. Candidates should have strong customer service skills, relevant technical certifications, and experience with Windows and Mac OS. This role represents an exciting opportunity to join an innovative organization committed to technology and client success.