Deputy Chief Operating Officer - Operations

ICG Healthcare Sdn. Bhd; Petaling Jaya; On-site; MYR 400,000 - 500,000; Full time

Job summary

A leading healthcare organization in Petaling Jaya is seeking a Deputy Chief Operating Officer to assist in overseeing daily hospital functions. The successful candidate will drive efficiency and financial health while ensuring top-tier patient care through effective management of resources and compliance. This full-time role emphasizes leadership, strategic planning, and operational excellence. Ideal candidates will have relevant degrees and significant experience in healthcare operations.

Benefits

Cell phone reimbursement

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Qualifications

• Proven experience leading teams in healthcare settings.
• Experience in managing budgets and daily operations.
• Deep understanding of healthcare regulations and compliance.

Responsibilities

• Manage daily hospital functions and operational oversight.
• Monitor budgets and control financial sustainability.
• Recruit and lead department heads and staff.
• Implement best practices for quality and compliance.
• Collaborate on strategic goals and business development.

Skills

Leadership

Communication

Problem-solving

Financial acumen

Strategic thinking

Education

Bachelor's Degree in Healthcare Administration or related

Master's Degree in Healthcare Administration or related (preferred)

Tools

Healthcare Information Systems (HIS)

Job description

Deputy Chief Operating Officer - Operations

The position assist the Group Chief Operating Officer to oversee daily hospital functions, driving efficiency, financial health, and top-tier patient care by managing budgets, staff (from clinical to support), facilities, compliance, strategy, and quality improvement, ensuring smooth operations across all departments from administration to patient services, and reporting to the board on performance and growth.

Key Responsibilities

Operational Oversight: Manage daily activities, resource allocation (inventory, facilities), and workflow optimization to ensure seamless service delivery.

Financial Management: Monitor budgets, control costs, optimize revenue, and ensure financial sustainability.

Staff & Leadership: Recruit, train, develop, and lead department heads and staff; foster a positive culture; manage performance and resolve issues.

Quality & Compliance: Implement best practices, drive quality improvement, ensure adherence to healthcare regulations (e.g., MSQH, Joint Commission), and maintain high patient satisfaction.

Strategic Planning: Collaborate on strategic goals, business development, and implementing initiatives aligned with the hospital's vision.

Stakeholder Relations: Liaise with medical staff, board members, community, and external partners; manage public relations.

Process Improvement: Identify and implement technology (like ICT) and process changes to enhance efficiency and patient‑centered care.

Strong leadership, communication, and problem‑solving.

Financial acumen and budgeting skills.

Deep understanding of healthcare regulations and operations.

Strategic thinking and project management.

Progressive Healthcare Roles: Start in entry‑level roles (admin assistant, department supervisor) to gain foundational experience.

Leadership & Management: Proven experience leading teams, managing budgets, and overseeing daily operations in healthcare facilities.

Healthcare Systems: Familiarity with healthcare laws, regulations, compliance, and information systems (like HIS ) is crucial.

Educational Qualifications

Bachelor's Degree: Required, typically in Healthcare Administration (BHA), Business Administration (BBA), Public Health, or related fields, covering finance, management, ethics, and IT.

Master's Degree (Preferred/Required): An MHA (Master of Healthcare Administration), MBA (Master of Business Administration with healthcare focus), or MPH (Master of Public Health) significantly boosts prospects, offering advanced leadership and management skills.

Job Type: Full-time

Cell phone reimbursement

Health insurance

Maternity leave

Opportunities for promotion

Parental leave