Deputy Boutique Manager

Richemont; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A luxury retail company in Kuala Lumpur seeks a Deputy Boutique Manager to assist in team and operations management. The ideal candidate will have 3-5 years of supervisory experience in luxury retail and strong management skills. This role focuses on achieving sales and delivering high-quality customer engagement, ensuring adherence to the brand's heritage and values.

Benefits

Interesting and diverse daily activities

Opportunity to see the impact of your actions

Qualifications

• At least 3-5 years in supervisory positions in Luxury Retail Environment.
• Empathy and people-oriented leadership.
• Watches and Jewelry experience a plus.

Responsibilities

• Assist the Boutique Manager in developing and managing the Team & Operations Management.
• Guide and manage Boutique Team to achieve budget sales.
• Train the team to deliver the best in class service to all clients.

Skills

Client-Centric Mindset

Strong Management and Organizational skills

Strong Communication Skills

Job description

Overview

« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!

Have you ever thought about becoming a member of the Piaget Family?

If you have:

• Experience in luxury retail
• Client-Centric Mindset
• Strong Management and Organizational skills
• Empathy and people-oriented leadership

Then you must be the right talent to join our team as a Deputy Boutique Manager!

In this role you will assist the Boutique Manager in developing and managing the Team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values. You will report directly to the Boutique Manager.

Key Responsibilities

• Sales Management
• Guiding and managing Boutique Team to achieve budget sales for the Boutique in accordance with the Brand’s strategy.
• Analyze sales data and retail dashboard to drive effective action plan together with the Boutique Manager.
• Supervise staff to meet the KPIs set by the Boutique Manager through optimization of the resources provided by the Company.
• Support key Company’s initiatives to grow the business
• Stock Management – ensure best sellers are in place in accordance to the business need, ensure sales opportunities are captured.
• Train the team to deliver the best in class service to all clients

• Staff Management
• Assist the Boutique Manager in coaching, training and developing staff effectively
• Managing staff sales and KPIs regularly to ensure they are on track
• Assist Boutique Manager to develop staff with a yearly plan and to support staff who needs performance guidance and monitoring.
• Manage staff rostering to optimize operations efficiency.

• Client Management
• Effective client recruitment through a comprehensive client discovery, client data collection and follow up.
• Ensure the most impeccable client journey from contact occasions, appointments, in boutique client experience to post follow up, for both existing, prospect and CS clients.
• To support Boutique Manager with a comprehensive plan on CRM contact points, initiate meaningful client engagement activities and ensure a good return on investment.

• Operations
• Ensure impeccable Boutique housekeeping, grooming, and VM display and other maintenance issue.
• Ensure full implementation of hospitality requirements set by the Brand.
• Ensure boutique is in adherence to work place safety, fire and health regulations as set out by the Company.
• Strict compliance to local regulations and Group’s compliance.

The exceptional skills we are looking for

• At least 3 – 5 years’ in supervisory positions in Luxury Retail Environment
• Strong Management and Organizational skills
• Strong Communication Skills
• Watches and Jewelry experience a plus

Geographical Area

Malaysia

Still wondering why you should apply?

• Your daily activities will be interesting, challenging and diverse
• You will be able to see and feel the impact of your actions
• No day will be like another!

The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!