Service Advisor (Automotive)

Kah Motor Company Sdn. Berhad; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Penang is seeking a Service Advisor to manage service appointments, promote sales, and ensure customer satisfaction. Candidates should possess strong communication skills and have a friendly demeanor while handling customers. This role requires a drive for sales and the ability to manage various service duties effectively, contributing to a positive customer experience. Competitive work hours with a 5.5 days work week are expected.

Qualifications

• Experience as Service Advisor in automotive dealership is an advantage.
• Strong communication skills & good command in speaking English.
• Pleasant & friendly demeanor even when handling difficult customers.

Responsibilities

• Attend to customers’ daily service needs whilst complying to work procedures.
• Manage service appointments registration.
• Promote service and parts sales.
• Handle customer complaints and ensure high customer satisfaction.

Skills

Service Advisor experience

Strong communication skills

Computer savvy

Customer service attitude

Sales motivation

Job description

Work Hours

5.5 days work week

Candidate Requirements

• Experience as Service Advisor in automotive dealership is an advantage
• Strong communication skills & good command in speaking English
• Computer savvy
• Enjoy meeting and working with customers
• Pleasant & friendly; able to smile and to treat all customers in a polite, friendly & helpful manner even when handling difficult customers
• Have the motivation and drive to push for sales

Job Description

• Attend to customers’ daily service needs whilst complying to work procedures
• Manage service appointments registration
• Promote service and parts sales
• Execution of customer service-related duties and responsibilities
• Coordinate with colleagues on work progress status & inform any delay to customer accordingly
• Handle customer complaints and ensures high customer satisfaction