Delivery Performance Manager

UOB Innovation Hub 2 Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial technology subsidiary in Kuala Lumpur is seeking an application developer to lead resource capability and demand allocation. The ideal candidate should have a strong understanding of banking applications, excellent communication skills, and intermediate project management experience. Responsibilities include managing demand fulfillment, vendor relationships, and reporting insights to management. Candidates should have a degree in Computer Science or related fields. This role offers a chance to contribute to innovative technological solutions in a dynamic environment.

Qualifications

• Strong understanding of banking applications and tech skills landscape.
• Proficient in verbal and PowerPoint presentations.
• Ability to drive information exchange and understanding among stakeholders.

Responsibilities

• Lead resource capability and demand allocation for IH2.
• Act as primary contact for resource demand and allocation.
• Track demand fulfillment and manage vendor relationships.
• Perform vendor performance activities for quality demand fulfillment.
• Inventorize resources' skills and availability for chargeability assessment.
• Work with Procurement on Work Order demands and execution.
• Consolidate lessons learnt for continuous improvement.
• Drive transition of demand tracking to PPM.
• Report resource demand insights to upper management regularly.

Skills

Understanding of business applications

Strong communication skills

Stakeholder management

Intermediate Project Management

Education

Degree in Computer Science

Degree in Business

Degree in Engineering

Job description

UOB Innovation Hub 2 is a UOB-wholly owned subsidiary providing software application development, testing and maintenance for the UOB Group. We are dynamic and passionate about delivering innovative financial technology that enables business growth and transformation. To support our vision and growth ambitions, we are looking for talented application developers to spearhead our application development process and support the maintenance of our apps. If you’re passionate about creating high-quality applications and working as part of a collaborative team, we’d love to hear from you!

Scope of the Role

You will be responsible for leading the resource capability and demand allocation for UOB Innovation Hub 2 (IH2). You will be working with the Head of Delivery together with Domain Leads (DL) to come up with the demand planning, shaping and track the demand fulfilment within IH2.

Other responsibilities include:

• Act as primary point of contact for IH2 DLs in accepting incoming demand, work effort allocation, and identifying the best fit resource for each demand to maximize fulfilment of demands and resource chargeability
• Tracking role fulfilment, making sure the resource demand is fulfilled as per plan
• Work with multi vendors to source for candidates for the needs of the domains and managing the relationship with the vendor to deliver to plan
• Performing vendor performance activities towards demand fulfilment and resource quality – you will need to be able to measure the quality and quantity of demand fulfilment
• Inventorize resources’ skills and availability, developing a view of resources’ projected chargeability based on demand outlook
• Working with Procurement on the Work Order demands and/or change requests in terms of resources demand, and see-through execution of plan, working with relevant stakeholders
• Consolidate & leverage lessons learnt from operationalization to drive continuous improvement in demand & capacity management
• Drive transition of demand and capacity tracking to PPM
• Reports the resource demand insights to upper level management on a regular cadence

Minimum Requirements

• Strong understanding of business application across banking industries and the tech skills landscape
• Strong communication, presentation (both Verbal & Power Point) and stakeholder management skills, with the ability to drive understanding and information exchange across all stakeholders
• Intermediate Project Management experience is preferred
• Degree in Computer Science, Business, Engineering or similar; Additional professional/technical qualifications will be advantageous although not mandatory