Delivery Administrator

NTT; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology services company is seeking a Sales Support Coordinator to prepare sales quotations, manage orders, and liaise with customers. The ideal candidate should possess a Bachelor’s degree in Business Administration or Marketing, along with strong organizational skills and at least 1–2 years of experience in sales administration or customer service. Familiarity with CRM systems and a customer-oriented mindset are essential. This role is based in Kuala Selangor, Malaysia and is on-site, offering an opportunity to thrive in a diverse and innovative environment.

Qualifications

• 1–2 years of experience in sales administration or customer service.
• Experience in IT/telecom is an added advantage.

Responsibilities

• Prepare and process sales quotations and invoices.
• Liaise with customers on order details and delivery schedules.
• Handle customer inquiries and resolve issues promptly.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

CRM/ERP systems

Education

Diploma or Bachelor’s Degree in Business Administration or Marketing

Tools

Salesforce

Dynamics 365

SAP

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities

Sales Support & Coordination

• Prepare and process sales quotations, purchase orders, and invoices in the system.
• Ensure all orders are entered accurately and in line with company policies.
• Liaise with customers to confirm order details, delivery schedules, and payment terms.
• Support sales executives with documentation for tenders, proposals, and bids.
• Coordinate with logistics and finance teams to ensure smooth order fulfillment and billing.
• Monitor and keep track of clients’ service renewal dateline

Reporting & Documentation

• Track sales orders, stock availability, and delivery status.
• Ensure all sales-related documentation is complete, accurate, and properly filed.

Customer Service

• Handle customer inquiries promptly and professionally.
• Support issue resolution related to order processing, delivery, or billing.
• Build and maintain positive relationships with customers and partners.

Qualifications & Requirements

Education & Experience

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field.
• 1–2 years of experience in sales administration, order management, or customer service.
• Experience in IT/telecom is an added advantage.

Skills & Competencies

• Strong organizational and multitasking skills with attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CRM or ERP systems (e.g., Salesforce, Dynamics 365, SAP) preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

Key Attributes

• Customer-oriented mindset.
• Team player with a proactive attitude.
• High level of accuracy and accountability.
• Able to prioritize tasks and meet deadlines under pressure.

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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