Customer Support Specialist - Italian Speaker - 9 Months Renewable Contract

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global support services company in George Town is seeking a Customer Support Specialist fluent in English and Italian to provide first-line support. This role involves managing B2B inquiries, collaborating with internal teams, and ensuring excellent customer service in a fast-paced environment. Ideal candidates will have 1-2 years of experience and possess strong communication and problem-solving skills. The position offers a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service or helpdesk preferred.
• Proficient in English and Italian (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams for timely responses.

Skills

Customer service

Communication skills

Problem-solving

B2B experience

Multicultural environment

Job description

Customer Support Specialist - Italian Speaker - 9 Months Renewable Contract

Contract

2mo ago , from Teleperformance International

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Italian (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9‑month renewable contract.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhancements.