Customer Support Specialist - Flexible Hours & Growth Path

TDCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An award-winning BPO company is seeking customer service representatives to provide efficient service to the travel community. You will handle customer complaints, respond to phone calls, and compose thoughtful email responses. Ideal candidates should possess at least a diploma or higher and be available for a regular 40-hour work schedule. The role requires strong communication and interpersonal skills to manage customer interactions effectively.

Benefits

Attractive remuneration

Comprehensive medical coverage

Engaging recognition programs

Strong learning and development plans

Flexible working arrangements

Qualifications

• Candidate must possess at least a SPM, Diploma, Bachelor's Degree, or higher in any field.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays.
• Strong communication and interpersonal skills are required.

Responsibilities

• Provide friendly and efficient service to the travel community.
• Handle and resolve customer complaints as the first point of contact.
• Respond to inbound phone calls and emails, including urgent situations.
• Research information and troubleshoot problems using available resources.

Skills

Patience

Empathy

Communication skills

Writing skills

Interpersonal skills

Education

Diploma, Bachelor's Degree, or higher in any field

Job description

An award-winning BPO company is seeking customer service representatives to provide efficient service to the travel community. You will handle customer complaints, respond to phone calls, and compose thoughtful email responses. Ideal candidates should possess at least a diploma or higher and be available for a regular 40-hour work schedule. The role requires strong communication and interpersonal skills to manage customer interactions effectively.