Customer Support Specialist (Arabic/Indonesian/Korean)

Job Expert; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is seeking a dedicated Customer Support Specialist fluent in Arabic, Korean, or Indonesian. This role involves providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience. The successful candidate will require excellent communication skills and a strong attention to detail. A minimum of one year of experience in customer service is preferred, and flexibility for shift work is necessary.

Qualifications

• At least 1 year of customer service support experience, preferably in a BPO or similar environment.
• Flexibility to work rotating shifts, including weekends and public holidays.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in Arabic/Indonesian/Korean and English.
• Support on product features and resolve technical or service issues.
• Document customer interactions accurately and follow up on pending cases.
• Collaborate with internal teams to resolve customer issues.
• Ensure timely response and resolution within SLA.
• Escalate complex cases to appropriate departments.
• Participate in continuous improvement initiatives for customer service processes.

Skills

Fluency in Arabic or Indonesian

Strong command of English

Excellent communication skills

Problem-solving skills

Attention to detail

Customer-focused mindset

Job description

A customer service firm in Kuala Lumpur is seeking a dedicated Customer Support Specialist fluent in Arabic, Korean, or Indonesian. This role involves providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience. The successful candidate will require excellent communication skills and a strong attention to detail. A minimum of one year of experience in customer service is preferred, and flexibility for shift work is necessary.