Customer Support Specialist

IQVIA; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global healthcare provider in Malaysia is seeking an individual to manage the report generation process and support clients effectively. Candidates should have a Bachelor's Degree, two years of relevant experience, and strong analytical, communication, and problem-solving skills. Familiarity with Excel and prior experience in a pharmaceutical setting will be advantageous. This role offers an opportunity to contribute to clinical research and healthcare intelligence endeavours.

Qualifications

• Two years of related work experience is required.
• Experience in an IQVIA role and pharmaceutical experience is preferred.
• Proficiency in PC applications, especially Excel.

Responsibilities

• Control report generation processes and provide client support.
• Ensure contract fulfillment and quality of reports.
• Research and respond to routine client inquiries.

Skills

Communication skills

Analytical skills

Problem-solving skills

Customer service skills

PC applications (Excel)

Education

Bachelor's Degree

Job description

Job Overview

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Qualifications

• Bachelor's Degree Req
• Two (2) years related work experience Req
• Experience in an IQVIA role preferred and pharmaceutical experience Pref
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com