Customer Support Representative

Sperton Global AS; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Representative, where you will engage with customers and assist them with inquiries related to Grab services. This role is perfect for fresh graduates looking to kickstart their careers in a dynamic environment. With comprehensive training provided, you will gain the skills needed to thrive in customer service. You'll be managing inbound communications and resolving issues, all while enjoying a supportive team atmosphere. If you're ready to embrace a fast-paced role and make a difference in customer satisfaction, this is the position for you!

Qualifications

• Open to SPM leavers and fresh graduates; full training is provided.
• Proficiency in English (both spoken and written).

Responsibilities

• Handling inbound communications from customers regarding inquiries and complaints.
• Assisting and resolving customer issues related to Grab services and payments.

Skills

Proficiency in English

Education

SPM or equivalent

Fresh graduates

Job description

This job opportunity is for a Customer Service Representative role, likely for a company like Grab, given the mention of handling inquiries related to Grab services, payment issues, Grab orders, and the Grab App. Here’s a summary of the key details:

Job Scope:

• Handling inbound communications (calls, emails, live chat) from customers regarding general inquiries, complaints, feedback, and other issues related to the company's products.
• Assisting and resolving customer issues related to Grab services, payments, orders, and the Grab App.

Requirements:

• Proficiency in English (both spoken and written).
• Open to SPM leavers and fresh graduates; full training is provided.

Salary Package:

• Basic Salary: RM2,100
• KPI/Attendance Allowance: Up to RM400
• Shift Allowance: Up to RM300
• Total Potential Salary: Up to RM2,800 per month, including allowances.

Working Hours:

• Shift Schedule: Rotational shifts.
• Daily Working Hours: 9 hours per day, including a 1-hour break.
• Workweek: 6 days a week with 1 day off (depending on the shift schedule).

Job Type:

• Full training provided (1 month duration).

This role would be a good fit for someone looking to start a career in customer service, especially in a dynamic and fast-paced environment. The training provided suggests that no prior experience is necessary, making it an ideal opportunity for fresh graduates.