Customer Support & Payments Specialist

Manpower Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading workforce solutions provider based in Penang, Malaysia, is seeking a dedicated customer support professional. This role involves helping customers with online orders, providing timely assistance via phone and email, and processing sensitive payment data with accuracy. The ideal candidate will proactively maintain service quality, collaborate with team members, and adhere to company policies while meeting performance indicators. Commitment to continuous improvement and learning is essential.

Responsibilities

• Support customers to place online orders effectively.
• Provide timely support via phone and email.
• Process payments and handle confidential client data securely.
• Proactively mitigate risks to the client’s brand.
• Identify and escalate priority issues as needed.
• Collaborate with team members for better processes.
• Maintain service quality and share improvement suggestions.
• Continuously learn to update job knowledge and skills.
• Meet key performance indicators.
• Adhere to policies and procedures.

Job description

A leading workforce solutions provider based in Penang, Malaysia, is seeking a dedicated customer support professional. This role involves helping customers with online orders, providing timely assistance via phone and email, and processing sensitive payment data with accuracy. The ideal candidate will proactively maintain service quality, collaborate with team members, and adhere to company policies while meeting performance indicators. Commitment to continuous improvement and learning is essential.