Customer Support

Two95 International; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Malaysia is looking for bilingual support agents who can handle customer queries in Japanese. Candidates with JLPT N1 certification or native Japanese speakers are ideal. The role involves providing professional solutions related to online shopping and requires a willingness to relocate to Malaysia. The company offers competitive salaries, comprehensive benefits, and includes support for expats such as visa sponsorship and accommodation.

Benefits

Salary RM 8,000 – RM 9,000

Shift allowance

Employment visa support

1-week hotel accommodation for expats

Comprehensive medical benefits

Annual leave and medical leave

Optical and dental coverage

Qualifications

• Fluent in Japanese, capable of handling customer queries.
• Open to all nationalities with visa sponsorship available.
• Fresh graduates and experienced customer service professionals welcome.

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese.
• Provide solutions and support related to online shopping.
• Work in rotational shifts to support global customers.

Skills

Handling customer queries

Professional communication

Customer service experience

Education

JLPT N1 certification or native speaker

Job description

Overview

Employment Type: Full-time, Office-based

What You’ll Do

• Handle customer queries via chat, email, and calls in Japanese (English not required)
• Provide solutions and support related to online shopping experiences
• Ensure high-quality and professional communication with customers
• Work in rotational shifts to support global customers

What We’re Looking For

• JLPT N1 certification OR Native Japanese speaker
• Open to all nationalities (visa sponsorship available)
• Fresh graduates & experienced customer service professionals are welcome
• Willingness to relocate to Malaysia

What We Offer

• Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
• Shift allowance for afternoon shifts
• Employment VISA & 1-way flight ticket reimbursement (for expats)
• 1-week hotel accommodation upon arrival (for expats)
• Comprehensive medical benefits (in-patient & out-patient for self & family)
• Maternity & paternity leave, annual leave, medical leave as per labor law
• Optical & dental coverage

How to Apply

Apply by sending your updated CV to ******@two95hrhub.com

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