Customer Support (Home Fibre) - up to RM3400

Asia Recruit; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunication provider in Malaysia is seeking a Customer Support representative for Home Fibre. The ideal candidate will handle customer calls and enquiries, ensuring excellent service delivery. Candidates should possess strong communication skills, fluency in English and Bahasa Malaysia, and prefer Mandarin speaking ability. This role also allows for overtime work and involves upselling and cross-selling. Experience with fibre products is advantageous but not compulsory. Join our client for a rewarding career in a dynamic environment.

Qualifications

• Able to communicate fluently in English & Bahasa Malaysia.
• Preferably Mandarin speaker to meet business requirements.
• Experience in handling fibre products is an added advantage.

Responsibilities

• Handle incoming calls and enquiries from Home Fibre customers.
• Follow up and resolve customer complaints effectively.
• Work closely with team members to achieve quality results.
• Ensure efficient escalation of priority requests.
• Identify areas for procedural improvement.

Skills

Strong communication and interpersonal skills

Fluent in English & Bahasa Malaysia

Upselling and cross-selling skills

Job description

Customer Support (Home Fibre) - up to RM3400

Company Overview: Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers in nationwide. The company has invested heavily in its network infrastructure, and has built a high-speed, Fiber-Optic network that covers most of the major cities and towns in Malaysia.

Job Responsibilities

• Handling incoming calls and enquiries from Home Fibre customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Always work closely with team members and leaders to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Job Requirements:

• Strong communication and interpersonal skills.
• Able to communicate fluently in English & Bahasa Malaysia.
• Preferebly in Mandarin Speaker (due to business requirements)
• Able to work overtime.
• Having experience in handling fibre products is an added advantage but not a requirement.

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