Customer Support Executive (JLPT N1/N2)

Talent Trader Group; Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Job summary

A customer support firm in Kuala Lumpur is looking for a skilled customer support representative fluent in Japanese (JLPT N1 or N2). You will handle inquiries, maintain records, and collaborate with teams to ensure client satisfaction. Ideal candidates will possess strong communication and problem-solving skills, alongside a diploma in a relevant field. Interested applicants should send their resumes to [e-mail].

Qualifications

• Prior experience in customer support or service-related roles required.
• Excellent organizational and time management skills essential.
• Flexibility to adapt to changing priorities and customer needs.

Responsibilities

• Provide exceptional customer support to clients in Japanese.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve customer issues.

Skills

Fluency in Japanese (JLPT N1 or N2)

Strong communication skills

Customer-oriented mindset

Problem-solving abilities

Strong interpersonal skills

Education

Diploma or degree in Business, Communications, or related field

Tools

MS Office

Customer support software

Job description

Responsibilities:

• Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency.
• Handle customer inquiries, complaints, and feedback through various communication channels.
• Assist customers with product and service-related questions, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to relevant teams when necessary.
• Prepare reports and analyze customer feedback to enhance service delivery.
• Participate in training and development programs to enhance product knowledge and customer support skills.
• Foster positive relationships with clients to promote loyalty and repeat business.
• Stay informed about company products, services, and industry trends to better assist customers.

• Language Proficiency: Fluency in Japanese with JLPT N1 or N2 certification.
• Reason: Role requires handling inquiries from Japanese-speaking customers and providing localized support tailored to their language and cultural needs.
• Diploma or degree in Business, Communications, or a related field is preferred.
• Prior experience in customer support or service-related roles.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with the ability to handle inquiries professionally.
• Proficiency in MS Office applications and customer support software.
• Excellent organizational and time management skills.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and customer needs.
• Strong problem-solving abilities.

Interested candidates who wish to apply for the advertised position, please send in your resume [e-mail].

EA License No: 13C6305

Reg. No.: R1874608

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