Customer Support

Digital Beezz Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A tech-driven company in Kuala Lumpur seeks a Customer Support Specialist. This role offers comprehensive training, focusing on omnichannel messaging and customer interaction via WhatsApp. You'll manage inquiries, assist with automation tools, and contribute to customer satisfaction. Ideal for fresh graduates, it offers rapid career growth and a fun, collaborative environment with a strong emphasis on personal development and teamwork.

Benefits

Unlimited coffee, snacks, and drinks

Monthly team activities

Early access to Meta’s latest tools

Career growth opportunities

Self-growth culture

Qualifications

• Great communication and problem-solving skills.
• Comfortable in English and Chinese (written and spoken).
• A positive, team-player attitude.

Responsibilities

• Reply to inquiries quickly via WhatsApp, email, or chat.
• Help customers by sharing guides and tutorials.
• Log everything neatly in our CRM.
• Stay calm under pressure with urgent issues.

Skills

Communication skills

Problem-solving

Team player

Comfortable in English and Chinese

Education

Fresh graduates welcome

Job description

Seampify is a platform that powers omnichannel messaging, including the WhatsApp Business API, helping businesses connect with their customers faster, smarter, and better.

We’re a fun, growing team that loves tech, innovation, and good coffee. If you enjoy solving problems, love learning new things, and want to grow your career in the fast‑paced digital industry, you’ll fit right in as a Customer Support Specialist in Seampify.

What Makes This Opportunity Exciting?

Start your tech career strong – No experience? No worries! We’ll train you to handle automation tools, chatbots, and messaging platforms like a pro.

Work on cool, real projects – From helping clients solve urgent issues to building mini‑games, AI chatbots, or loyalty systems that people actually use.

Be ahead of the crowd – Get early access to Meta’s latest messaging solutions and become the “go‑to” person among your peers.

Learn by doing (and fast!) – Pick up in‑demand skills in customer experience, automation, and problem‑solving that’ll boost your resume.

Grow your career quickly – Clear path to L2 and chances to learn upselling, proposal prep, and even account management.

Work hard, play harder – we believe work should be exciting, collaborative, and filled with opportunities to learn (and have fun).

What You’ll Do (Key Responsibilities)

• Reply to inquiries quickly and warmly via WhatsApp, email, or chat
• Keep the inbox clear – no message left behind!
• Help customers by sharing guides, tutorials, and quick solutions.
• Escalate tricky issues to our L2 support team when needed.
• Learn the ropes of automation and see how businesses use it to scale their business.
• Log everything neatly in our CRM so the whole team stays in sync.
• Spot repeated questions and help improve or suggest better help guides/articles.
• Track common issues and prepare simple, easy‑to‑understand reports.
• Stay calm under pressure when urgent matters like Meta restrictions pop up — and help coordinate the response.

Career Path: Grow to L2

• Build advanced automations and chatbots to help businesses scale smarter.
• Gain sales and account management skills – learn how to upsell, prepare proposals, and grow client accounts under your care.
• Earn commissions for every renewal or add‑on you help secure.
• Create guides, video tutorials, and internal solutions like Mini‑games, AI‑powered chatbots and Loyalty points systems etc.
• Attend client trainings and even join on‑site visits.

What We’re Looking For

Fresh graduates? Absolutely welcome! Training provided.

Comfortable in English and Chinese (written and spoken).

Great communication and problem‑solving skills.

A positive, team‑player attitude — we love working with friendly people!

Why You’ll Love Working Here

At Seampify, we’re serious about growth — but we keep things fun too. Here’s what you can expect:

Easy commute – our office is just a short walk from the LRT station.

Unlimited coffee, snacks, and drinks – stay fueled while you work.

Monthly team activities – drinks and makan‑makan sessions, pickle ball, escape rooms, bowling, rock climbing, and more fun!

Early access to Meta’s latest tools – be the go‑to expert in the WhatsApp and automation space.

Career growth opportunities – clear path to L2 and beyond.

Self‑growth culture – mentorship and learning resources to boost your personal and professional skills.

A team that feels like family – supportive, collaborative, and always open to ideas.

Tell us:

• Why you’re excited to join Seampify
• Something cool you’ve learned recently — tech‑related or not!