Customer Success Specialist (Support)

Lendela; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing fintech startup in Kuala Lumpur seeks a dynamic Customer Success Specialist to enhance customer journeys and build lasting relationships. The ideal candidate will have experience in Customer Service with strong sales and negotiation abilities. You will work closely with the management team and assist customers across markets like Singapore and Hong Kong. The role includes achieving sales targets and providing excellent customer support. Attractive salary range provided along with sales incentives.

Benefits

Opportunity for growth

Dynamic work environment

Direct influence on company processes

Sales incentives

Qualifications

• Minimum 1 year experience in Customer Service or customer-facing Sales.
• Experience in both CS and customer-facing Sales is a plus.
• Outstanding negotiation skills to handle challenges.

Responsibilities

• Act as the main point of contact for customers regarding their loan applications.
• Liaise between customers and partners for optimal matchmaking.
• Achieve sales targets to help customers get personal loans.

Skills

Customer Service experience

Sales skills

Negotiation skills

Excellent communication

Adaptability to fast-paced environment

Job description

About Lendela

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape.

Since our inception, we have facilitated over 400,000 loan applications alongside more than 100 lending partners. In 2023, we successfully raised US$5 million in an oversubscribed Series A to scale our unique model across Asia Pacific. Our backers include Singlife co-founder Walter de Oude’s Chocolate Ventures as well as prominent Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia.

Why join us?

Your growth is our success: We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we’re as invested in the company’s success as we are in yours, and joining us means that you’ll be working alongside people who genuinely want you to be the best you can be.

We’re in an industry with massive growth potential and huge challenges to solve: The global lending industry is vibrant, varied, and ripe for exponential growth — and we’re riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you’ll be at the forefront of this transformation.

We’re global and diverse: We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world’s most recognisable companies. This means that you’ll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We’re driven by what works: We’re guided by data in whatever we do, and we measure the results of every decision we make to ensure we’re constantly optimising for our business objectives. Joining us means you’ll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.

Job Overview

We’re looking for a dynamic and aspiring Customer Success Specialist to join our team in Kuala Lumpur to support our businesses in Singapore and Hong Kong. A successful candidate will have the extraordinary opportunity to work closely with Founders and Management team across our markets, and help build the business together.

As a Customer Success Specialist, you will take full control of the customer journey, build successful relationships with each customer and scale the market. You will also be given the opportunity to learn about the different markets as you assist on day-to-day tasks across the regions.

Responsibilities

• To act as the customers' main point of contact to ensure that their loan application, queries, expectations or issues are dealt with appropriately

• To liaise between customers and partners, to ensure optimal matchmaking between the two

• To execute and achieve sales target, to help as many customers as possible get the best personal loan

• To build & maintain good customer relations by consistently communicating via calls and chat, and by following up with after sales service

• To create and update activity reports

• To assist with BAU tasks from Singapore and Hong Kong

Qualifications & Skills

• Minimum 1 year experience with Customer Service or customer-facing Sales

• Experience in both a CS and customer-facing Sales role is a plus

• Outstanding negotiation skills with the ability to handle challenges

• Familiar with, or keen to work in a fast-paced start-up environment

• Patience, persistence and persuasiveness

• Excellent communication skills

What's on offer

• Opportunity to grow with an experienced and ambitious fintech start-up team

• Dynamic and global colleagues

• Direct influence on shaping and improving the company’s processes and product

• Salary in range MYR 3,000 - 3,650

• Sales incentives