Customer Success Specialist - Online Support Expert

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 48,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will be the frontline representative, ensuring customer satisfaction by addressing inquiries via phone and email. You'll embody the company's values of responsibility and excellence while fostering a positive brand image. If you are passionate about customer service and eager to contribute to a team-oriented environment, this opportunity is perfect for you. Join a vibrant workplace that values your growth and dedication to service excellence.

Qualifications

• Minimum 6 months of customer support experience required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a professional attitude while handling customer concerns.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree or Diploma in any discipline

Degrees in English with Communication or related field

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will be the frontline representative, ensuring customer satisfaction by addressing inquiries via phone and email. You'll embody the company's values of responsibility and excellence while fostering a positive brand image. If you are passionate about customer service and eager to contribute to a team-oriented environment, this opportunity is perfect for you. Join a vibrant workplace that values your growth and dedication to service excellence.