Customer Success Specialist - Mandarin (Relocate to KL)

TP; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Negeri Sembilan is seeking a Customer Success Specialist. The role involves responding to customer requests, managing concerns, and providing information via phone and email. Candidates must be fluent in English and Mandarin, with a minimum education of SPM. Responsibilities include educating customers on self-service options and conducting call backs as needed. Fresh graduates are encouraged to apply. This is a dynamic position requiring adaptability in a 24/7 shift environment.

Qualifications

• Must be fluent in English and Mandarin with excellent communication skills.
• Education must be SPM and above.
• Should be able to work in a 24/7 shift rotation.

Responsibilities

• Educate customers on self-service options.
• Conduct call backs for transaction confirmations.
• Clarify customer needs and provide solutions.
• Perform specified KYC tasks as required.

Skills

Fluent in English

Fluent in Mandarin

Excellent communication skills

Ability to promote customer rapport

Willingness to learn

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level : SPM and above
• Able to work in 24*7 Shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encourage to apply.

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.