Customer Success Specialist - English (Local Malaysians)

TP; Penang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading customer service firm in Malaysia is seeking a Customer Success Specialist (CSS) to engage with customers and manage their inquiries through various communication channels. The role requires strong problem-solving abilities and proficiency in English at a B2 level. While 6 months of experience in customer support is preferred, fresh graduates with relevant degrees are encouraged to apply. This position provides an opportunity to represent the brand's values in a professional environment.

Qualifications

• Minimum of 6 months experience in customer support.
• Fresh graduates welcome with relevant degrees.
• B2 level English proficiency required.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Handle customer concerns positively and professionally.
• Represent the client's brand, culture, and values.

Skills

Customer communication

Problem-solving skills

English language proficiency (B2)

Education

Degree in English, Mass Communication, or related field

Job description

Overview:

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.

Responsibilities:

• Communicate with customers via phone, email and chat
• CSS represents the brand, the culture, and the values of the client
• Customer concerns must be handled positively and professionally
• CSS represents the brand, the culture, and the values of the client

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.

Education background:

• SPM level
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions