Customer Success Specialist - Elevate Online Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance the customer experience through effective communication and support. In this dynamic role, you will be the primary contact for customers, guiding them through their inquiries and ensuring their satisfaction with the client’s services. You will embody the brand’s values of responsibility and excellence, maintaining a professional image while addressing customer concerns. This is an excellent opportunity for individuals passionate about customer service and looking to make a meaningful impact in a fast-paced environment. Join a team that values continuous improvement and personal growth!

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers at all times.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance the customer experience through effective communication and support. In this dynamic role, you will be the primary contact for customers, guiding them through their inquiries and ensuring their satisfaction with the client’s services. You will embody the brand’s values of responsibility and excellence, maintaining a professional image while addressing customer concerns. This is an excellent opportunity for individuals passionate about customer service and looking to make a meaningful impact in a fast-paced environment. Join a team that values continuous improvement and personal growth!