Customer Success Specialist | Elevate Brand Experience

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experiences and uphold brand values. In this dynamic role, you will be the primary contact for customers, providing support through various channels, including phone and email. Your responsibilities will include assisting customers with online orders, processing payments while safeguarding sensitive information, and proactively addressing customer concerns. This role requires a strong customer service orientation, effective communication skills, and the ability to thrive in a fast-paced environment. If you are passionate about helping others and eager to contribute to a positive customer experience, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or diploma in any discipline required.
• B2 level English proficiency needed for effective communication.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a professional and positive attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experiences and uphold brand values. In this dynamic role, you will be the primary contact for customers, providing support through various channels, including phone and email. Your responsibilities will include assisting customers with online orders, processing payments while safeguarding sensitive information, and proactively addressing customer concerns. This role requires a strong customer service orientation, effective communication skills, and the ability to thrive in a fast-paced environment. If you are passionate about helping others and eager to contribute to a positive customer experience, this opportunity is perfect for you.